Customer Success Specialist

Aspire Software

. Manage the ongoing relationship with a portfolio of assigned clinics and users .

Posted 11/11/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in English and French, with a focus on customer support and user experience. Proficient in managing client relationships and utilizing SaaS tools to enhance service delivery.

Highest-signal resume keywords

Bilingual CommunicationClient Relationship ManagementSaaS Tools ProficiencyCustomer SupportOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365CRM NavigationSupport PlatformsUser TrainingProject Delivery Guidelines

Soft Skills

Excellent CommunicationProactive ApproachDetail-OrientedEnthusiasm for AIComfortable in Professional Settings

Tools & Technologies

SaaS ToolsSupport PlatformsCRMs

Industry Keywords

HealthcareCustomer-Facing RolesUser Experience

About the role

Key responsibilities & impact

Manage the ongoing relationship with a portfolio of assigned clinics and users
Train new and existing users on Claio, ensuring they feel confident and are set up for success
Serve as the first point of contact for client support requests, managing them through to resolution
Escalate bugs and product issues to the development team, and follow up with clients until they are resolved
Execute against success criteria and project delivery guidelines for each account
Proactively check in with clients to identify needs, gather feedback, and prevent issues before they arise
Champion the voice of the customer internally by sharing insights with other Claio teams to improve the customer experience

Requirements

What you’ll need

Excellent communication skills in English and French, both spoken and written
Enthusiasm for AI, customer support, and user experience
Organized, proactive, and detail-oriented
Comfortable speaking with clients and clinicians in a professional setting
Proficient in Microsoft 365 and comfortable navigating CRMs, support platforms, and other SaaS tools
Eager to learn and grow in a fast-moving startup environment
Experience in healthcare, SaaS, or customer-facing roles is an asset but not required

Benefits

Comp & perks

Work from Valsoft HQ in Montreal, with exposure to dozens of fast-growing SaaS companies
Learn from experienced founders, product managers, and developers
A path to grow into senior customer success, account management, or product roles
Dynamic work environment within a portfolio-backed AI startup
Group health insurance, including medical, dental, and vision coverage, from day one
$500 annual wellness reimbursement for physical and mental health, gym memberships, and equipment
Unlimited time off after one year of service, plus sick days and three volunteer days per year
Daily lunch, coffee, and snacks at the office
A fun, energetic, in-person team culture
Be part of building a category-defining AI product in healthcare