Customer Technical Support Specialist

Aspire Software

. Work tickets from the shared support queue and prioritize workload based on severity, customer impact, and ticket age .

Posted 9/15/2026full-timeBeirut • LebanonJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting integrations, diagnosing issues, and providing exceptional customer service across hospitality products. Proficient in using diagnostic tools and maintaining accurate support documentation while managing workload effectively in a 24/7 support environment.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting IntegrationsAPI KnowledgeCustomer Communication SkillsShift Rotation Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIntegration DiagnosisSQLAPIBrowser Developer ToolsLog AnalysisPayment ProcessingSaaS SupportData Issue ResolutionConfiguration Problem Identification

Soft Skills

Strong Written CommunicationClear Spoken EnglishOwnership and Follow-ThroughWorkload ManagementCustomer Service Orientation

Tools & Technologies

ZendeskAdyenBooking.comExpediaAgodaAirbnbChannel ManagersBooking EnginesAI-Assisted ToolsTicketing Platforms

Industry Keywords

Hospitality ProductsCustomer SupportTechnical SupportOperational ProcessesPayment TerminalsReservationsOTA ExtranetsBack-Office ExperienceAudit TrailsTransaction Histories

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Work tickets from the shared support queue and prioritize workload based on severity, customer impact, and ticket age
Provide customer support through phone, email, and chat
Answer product and workflow questions and guide customers through software features, configuration, and operational processes
Review AI-generated classifications and drafted responses, correct them when necessary, and take over conversations requiring direct human assistance
Diagnose issues across hospitality products, environments, database regions, integrations, and workflows
Troubleshoot integrations involving availability, reservations, rates, restrictions, transactions, and third-party data
Use logs, audit trails, request and response data, and system behavior to determine where integration handoffs failed
Support card payment and terminal setup, connectivity, batching, settlement, refunds, duplicate charges, tokenization, and processor-side issues
Troubleshoot room and rate mapping, availability and restriction updates, and OTA connectivity with Booking.com, Expedia, Agoda, Airbnb, and similar platforms
Maintain accurate ticket classifications, customer and organization details, product fields, priorities, severity, troubleshooting notes, and supporting evidence
Create or contribute to reusable macros, internal procedures, Help Center articles, training opportunities, and product improvement requests
Participate in a global follow-the-sun support schedule with shift rotation and weekend coverage
Collaborate with the support team to investigate issues, share product knowledge, and resolve difficult tickets

Requirements

What you’ll need

At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role
A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence
Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect
Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests
Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks
Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations
Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders
Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue
Ability to manage and prioritize your workload without needing to be given a daily task list
Strong ownership and follow-through, including confirming that the customer’s issue has been resolved
Availability to participate in a shift rotation covering a 24/7 support structure
Hotel front-desk, reservations, accounting, or back-office experience is beneficial
Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider is beneficial
Experience with channel managers, booking engines, or OTA extranets is beneficial
Experience with Zendesk or a comparable ticketing platform is beneficial
SQL knowledge or experience building reports from a relational database is beneficial
Basic networking knowledge is beneficial
Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness is beneficial
Experience supporting SaaS products or connected software platforms is beneficial

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees 🏨 Hospitality 📦 Logistics 🏗️ Construction Hospitality
Logistics
Construction Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Technical Support Specialist Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Beirut – Hybrid ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required 👻 Ghost score 25% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Work tickets from the shared support queue and prioritize workload based on severity, customer impact, and ticket age
Provide customer support through phone, email, and chat
Answer product and workflow questions and guide customers through software features, configuration, and operational processes
Review AI-generated classifications and drafted responses, correct them when necessary, and take over conversations requiring direct human assistance
Diagnose issues across hospitality products, environments, database regions, integrations, and workflows
Troubleshoot integrations involving availability, reservations, rates, restrictions, transactions, and third-party data
Use logs, audit trails, request and response data, and system behavior to determine where integration handoffs failed
Support card payment and terminal setup, connectivity, batching, settlement, refunds, duplicate charges, tokenization, and processor-side issues
Troubleshoot room and rate mapping, availability and restriction updates, and OTA connectivity with Booking.com, Expedia, Agoda, Airbnb, and similar platforms
Maintain accurate ticket classifications, customer and organization details, product fields, priorities, severity, troubleshooting notes, and supporting evidence
Create or contribute to reusable macros, internal procedures, Help Center articles, training opportunities, and product improvement requests
Participate in a global follow-the-sun support schedule with shift rotation and weekend coverage
Collaborate with the support team to investigate issues, share product knowledge, and resolve difficult tickets 🎯 Requirements
At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role
A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence
Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect
Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests
Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks
Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations
Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders
Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue
Ability to manage and prioritize your workload without needing to be given a daily task list
Strong ownership and follow-through, including confirming that the customer’s issue has been resolved
Availability to participate in a shift rotation covering a 24/7 support structure
Hotel front-desk, reservations, accounting, or back-office experience is beneficial
Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider is beneficial
Experience with channel managers, booking engines, or OTA extranets is beneficial
Experience with Zendesk or a comparable ticketing platform is beneficial
SQL knowledge or experience building reports from a relational database is beneficial
Basic networking knowledge is beneficial
Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness is beneficial
Experience supporting SaaS products or connected software platforms is beneficial Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs