Field Technician

Aspire Software

. Install and configure WSI systems on-site, including servers, applications, and recording infrastructure .

Posted 9/30/2026full-timeFort Myers • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and configuring WSI systems, including Windows operating systems and telephony systems, while effectively managing service tickets and customer communications. Proficient in troubleshooting hardware, software, and network issues, ensuring compliance with service level agreements.

Highest-signal resume keywords

Windows Operating Systems SupportTroubleshooting Hardware, Software, and Network IssuesITSM or Ticketing Tools ExperienceTechnical Certifications (NICE, CompTIA A+/Network+/Server+/Security+, Microsoft, CCNA)Active Directory and Exchange Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WSI Systems Installation and ConfigurationWindows Desktop and Server ConfigurationHardware and Software TroubleshootingNetwork Connectivity DiagnosisData Center and Telecom Hardware SetupPhone Recording Software ExperienceVirtual Environment ConfigurationService Ticket Management

Soft Skills

Strong Communication SkillsOrganizational SkillsTime-Management SkillsAbility to Work Independently

Tools & Technologies

ServiceNowActive DirectoryExchangeTelephony Systems

Certifications & Qualifications

NICECompTIA A+CompTIA Network+CompTIA Server+CompTIA Security+Microsoft CertificationsCCNA

Industry Keywords

Government Site ClearanceData CenterTelecom EnvironmentsCustomer SupportService Level Agreements

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Install and configure WSI systems on-site, including servers, applications, and recording infrastructure
Rack, cable, configure, and test hardware in data center and telecom environments
Configure Windows desktop and server operating systems, including virtual environments
Test completed installations and confirm systems meet customer requirements before sign-off
Diagnose and resolve hardware, software, network, and connectivity issues
Respond to customer support requests within established SLA expectations
Manage service tickets and field visits independently
Escalate complex technical issues when additional support is required
Act as the primary technical contact during on-site customer visits
Keep customers informed about timelines, issues, progress, and resolutions
Document installations, troubleshooting steps, and resolutions accurately in the ticketing system
Maintain clear service records and provide feedback to improve internal processes and product performance

Requirements

What you’ll need

Hands-on experience supporting Windows operating systems across desktop and server environments
Strong troubleshooting skills across hardware, software, and network connectivity
Experience with ITSM or ticketing tools such as ServiceNow
Strong communication, organization, and time-management skills, with the ability to work independently
Ability to travel up to 80–85%
Ability to successfully complete required government site clearance/background checks
Ability to work on ladders for wiring and cabling
Ability to routinely lift up to 70 lbs of computer equipment during installations and repairs
Experience with phone recording software, hardware, or telephony systems
Experience with Active Directory and Exchange
Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA
Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field

Benefits

Comp & perks

Hybrid work arrangement: field-based / remote between customer visits
Opportunity to work independently and own a territory
Direct customer relationships with public safety, government, and enterprise teams
Hands-on work with hardware, servers, networks, and recording technology
Alternative interview accommodations available upon request
Inclusive workplace and equal consideration for qualified applicants
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