Operations/Project Manager

Aspire Software

. Manage and resolve customer support and escalation issues .

Posted 9/17/2026contractRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operations and project management capabilities, with a focus on managing customer support escalations, overseeing system implementations, and producing executive-level reporting. Proficient in financial analysis and reporting, utilizing advanced Excel skills to translate data into actionable insights.

Highest-signal resume keywords

Operations ManagementProject ManagementCustomer Escalation HandlingFinancial AnalysisHubSpot Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementFinancial AnalysisExcel SkillsData ReportingSystem ImplementationKPI MonitoringChurn ReportingAR Aging ReviewData ReconciliationDashboard Creation

Soft Skills

CommunicationPrioritizationStakeholder ManagementTeam LeadershipProblem Solving

Tools & Technologies

HubSpotSalesforceIntercomTeamSupportRW+

Industry Keywords

SaaSTech-Enabled BusinessExecutive ReportingAd-Hoc RequestsOperational Requests

About the role

Key responsibilities & impact

Manage and resolve customer support and escalation issues
Handle ad-hoc operational requests and escalations
Line-manage a small team, including 1:1s, unblocking issues, and approvals
Monitor and maintain oversight of key business KPIs
Lead or participate in weekly management meetings with leadership, including weekly reporting
Prepare and distribute the Friday weekly executive report
Conduct AR Aging Review
Produce churn reporting
Conduct VBS review
Oversee RW+ implementation and migration
Manage the RW Legacy sunset process
Oversee HubSpot implementation across Salesforce, TeamSupport, Intercom, and RW+
Manage the ValBill project
Support webinars and marketing email initiatives
Produce ad-hoc KPI reporting
Support ValPay Capital initiatives

Requirements

What you’ll need

Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business
Experience managing direct reports, including running 1:1s and unblocking day-to-day issues
Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)
Comfortable owning executive-level reporting and presenting to leadership
Experience handling customer escalations and cross-functional ad-hoc requests
Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus
Strong financial acumen and advanced Excel skills
Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models
Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy
Translating raw data into clear, exec-ready summaries and dashboards
Excellent communication, prioritization, and stakeholder management skills
Able to work independently and hit the ground running with minimal handover time

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees 🏨 Hospitality 📦 Logistics 🏗️ Construction Hospitality
Logistics
Construction Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Operations/Project Manager Job not on LinkedIn 🔥 14 minutes ago 🇨🇦 Canada – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager 👻 Ghost score 25% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and resolve customer support and escalation issues
Handle ad-hoc operational requests and escalations
Line-manage a small team, including 1:1s, unblocking issues, and approvals
Monitor and maintain oversight of key business KPIs
Lead or participate in weekly management meetings with leadership, including weekly reporting
Prepare and distribute the Friday weekly executive report
Conduct AR Aging Review
Produce churn reporting
Conduct VBS review
Oversee RW+ implementation and migration
Manage the RW Legacy sunset process
Oversee HubSpot implementation across Salesforce, TeamSupport, Intercom, and RW+
Manage the ValBill project
Support webinars and marketing email initiatives
Produce ad-hoc KPI reporting
Support ValPay Capital initiatives 🎯 Requirements
Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business
Experience managing direct reports, including running 1:1s and unblocking day-to-day issues
Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)
Comfortable owning executive-level reporting and presenting to leadership
Experience handling customer escalations and cross-functional ad-hoc requests
Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus
Strong financial acumen and advanced Excel skills
Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models
Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy
Translating raw data into clear, exec-ready summaries and dashboards
Excellent communication, prioritization, and stakeholder management skills
Able to work independently and hit the ground running with minimal handover time Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Project Manager 🕒 Yesterday Workiy Inc. 11 - 50 💼 Consulting 📣 Marketing 🛍️ eCommerce Website LinkedIn All Job Openings Project Manager leading Alberta energy royalty modernization and IT transformation initiatives. Managing migrations, regulatory systems, governance, delivery, and implementation for the Ministry of Technology and Innovation. 🇨🇦 Canada – Remote ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 👷‍♀️ Project Manager Site Lead – Senior Project Manager 🕒 5 days ago Workiy Inc. 11 - 50 💼 Consulting 📣 Marketing 🛍️ eCommerce Website LinkedIn All Job Openings Senior Project Manager onboarding Canadian healthcare clinics to an eReferral and eOrder platform. Leading site activations, stakeholder coordination, and delivery of healthcare technology projects. 🇨🇦 Canada – Remote ⏳ Contract/Temporary 🟠 Senior 👷‍♀️ Project Manager Senior Project Manager 🕒 5 days ago Workiy Inc. 11 - 50 💼 Consulting 📣 Marketing 🛍️ eCommerce Website LinkedIn All Job Openings Senior Project Manager leading PHSA’s province-wide digital referrals and orders transformation. Managing complex IT-health delivery, governance, integrations, vendors, and health authority stakeholders. 🇨🇦 Canada – Remote ⏳ Contract/Temporary 🟠 Senior 👷‍♀️ Project Manager Site Lead – Senior Project Manager 🕒 6 days ago Workiy Inc. 11 - 50 💼 Consulting 📣 Marketing 🛍️ eCommerce Website LinkedIn All Job Openings Senior Project Manager leading clinic onboarding and activation onto digital healthcare platforms. Coordinating healthcare stakeholders, vendors, and delivery teams across deployments and implementations. 🇨🇦 Canada – Remote ⏳ Contract/Temporary 🟠 Senior 👷‍♀️ Project Manager Project Manager 🕒 6 days ago Symbotic 501 - 1000 💼 Consulting 🍽️ Food & Beverage 🏥 Healthcare Website LinkedIn All Job Openings Project Manager leading strategic business initiatives for Symbiotic Digital, a Canadian IT consulting and recruitment provider. Managing delivery, governance, stakeholders, risks, and Agile or hybrid workstreams. 🇨🇦 Canada – Remote 💰 Post-IPO Equity on 2022-06 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager View More Project Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs