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Project Manager, Professional Services
Aspire Software. Lead client implementations and migration projects from requirements and planning through testing, go-live, and post-implementation support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management for software implementation and migration, with a strong focus on client engagement, risk management, and effective communication across technical and non-technical teams. Proficient in utilizing project management tools to track progress, manage resources, and ensure successful project delivery.
Highest-signal resume keywords
Project ManagementSoftware ImplementationRisk ManagementEffective CommunicationPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningBudget ManagementResource Capacity ManagementAnalytical SkillsOrganizational Skills
Soft Skills
Effective CommunicationCollaborationAdaptabilityProblem-Solving
Tools & Technologies
SmartsheetJiraConfluenceAI-Assisted Tools
Certifications & Qualifications
PMP CertificationScrum Master Certification
Industry Keywords
SaaSDirect SellingMLM
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead client implementations and migration projects from requirements and planning through testing, go-live, and post-implementation support
- Build project plans, milestones, customer testing plans, cutover strategies, and contingency plans
- Coordinate software upgrades, testing activities, and dependencies across technical and client teams
- Manage multiple client engagements or workstreams, including enhancements and statements of work
- Monitor scope, timelines, budgets, resource capacity, dependencies, risks, and delivery commitments
- Track project costs against plan, forecast variances, and act when financial or delivery targets are at risk
- Identify risks and constraints, determine next steps, and escalate when senior support is needed
- Maintain accurate project plans, requirements, workflows, testing records, defects, decisions, and reporting
- Produce scheduled reporting on milestones, deliverables, velocity, burndown, budget performance, resource capacity, and timeline risk
- Serve as a client point of contact and clarify expectations, responsibilities, decisions, and next steps
- Lead project meetings, status updates, escalations, and decision-making discussions
- Translate technical topics for non-technical audiences and provide technical teams with business context
- Build client trust through transparent communication, realistic expectation-setting, sound judgment, and consistent follow-through
Requirements
What you’ll need- 3–5 years of experience in project management, preferably in software implementation or SaaS environments
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment
- Strong analytical, organizational, and prioritization skills
- Effective communication, including translating technical concepts for non-technical audiences and vice versa
- Experience working independently and in collaborative, cross-functional team settings
- Ability to adapt to shifting priorities, demands, and timelines with composure
- Familiarity with AI-assisted tools for project documentation, reporting, and workflow efficiency
- Excellent verbal and written communication skills
- Bachelor’s degree in Computer Science, Business, or a related field preferred; equivalent professional experience will be considered
- Familiarity with Smartsheet, Jira, Confluence, or similar project management/collaboration tools
- Ability to manage resource capacity, recognize when intervention is needed, and resolve or escalate delivery constraints
- PMP certification strongly preferred
- Scrum Master experience or certification strongly preferred
- Experience in the direct selling or MLM industry strongly preferred
Benefits
Comp & perks- Occasional travel when required for client or project needs
- Increasing autonomy to lead engagements, make recommendations, resolve issues, and recognize when escalation requires additional support
- Opportunities to identify better ways to plan, communicate, manage risk, and deliver for clients
- Inclusive workplace committed to diverse, equitable, and inclusive teams
- Alternative accommodation available at any stage of the recruitment process