Représentant(e) du soutien technique – Technical Support Representative

Aspire Software

. Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly .

Posted 9/30/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$55,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and troubleshooting within Windows environments, particularly in software and medical imaging systems. Proficient in managing user accounts, documenting issues, and training clients on system features and best practices.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsDICOM and PACS KnowledgeTicketing System ExperienceSQL or Scripting Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows SupportNetworking (TCP/IP, DNS, Firewalls)System Installation and ConfigurationData Backup and SecurityUser Account ManagementKnowledge Base DocumentationClient TrainingSoftware UpgradesRemote Support Tools

Soft Skills

Clear CommunicationPatienceOwnershipCalm Under PressureFollow-Through

Tools & Technologies

Ticketing SystemImaging ModalitiesPractice Management Systems

Industry Keywords

Healthcare TechnologyVeterinary TechnologyMedical Imaging Systems

Tech Stack

Tools & technologies

DNSFirewallsSQLTCP/IP

About the role

Key responsibilities & impact

Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
Support installations, upgrades, and integrations with imaging modalities and practice management systems
Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
Manage user accounts, permissions, and access
Document and track every issue in the ticketing system, and write clear knowledge base articles
Train clients on Keystone features, new releases, and best practices
Escalate complex issues to Development and follow through to resolution
Participate in an after-hours / on-call rotation for emergency support
Share recurring issues and client feedback to help improve the product

Requirements

What you’ll need

2+ years of technical support, help desk, or IT experience, ideally supporting software customers
Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
Clear, patient communication with non-technical users
Strong ownership and follow-through, with a calm approach under pressure
Experience with a ticketing system
Experience with DICOM, PACS, or medical imaging systems
Background in veterinary or healthcare technology
Familiarity with SQL or basic scripting

Benefits

Comp & perks

Salaire de base concurrentiel / Competitive base salary
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage
Life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role
The chance to make a real impact on a growing team in a specialized, mission-driven industry