Senior Support Engineer

Aspire Software

. Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform .

Posted 10/13/2026contractRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in Microsoft Dynamics 365 CRM, including support for entities, workflows, configurations, and reporting. Strong problem-solving and communication skills, with a focus on customer service and collaboration with engineering teams.

Highest-signal resume keywords

Microsoft Dynamics 365 CRM ExpertiseUser ConfigurationsData Import/Export ProcessesMicrosoft Dynamics CRM CertificationAdvanced Microsoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365 CRMUser ConfigurationsData Import/ExportDebugging ApplicationsDatabase Technologies

Soft Skills

Exceptional CommunicationProblem-Solving AbilitiesCustomer Service OrientationInterpersonal Skills

Tools & Technologies

XRM ToolboxMicrosoft Excel

Certifications & Qualifications

Microsoft Dynamics CRM Certification

About the role

Key responsibilities & impact

Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform
Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
Take ownership of technical issues, understand customer needs, and use the escalation process for complex resolutions
Manage and prioritize diverse support requests from a large user base
Troubleshoot and resolve incidents and problems via phone, email, and remote meetings within defined SLAs
Collaborate with engineering and product delivery teams to understand product functionalities and project requirements
Potentially contribute to project management and support service management activities

Requirements

What you’ll need

5+ years of proven functional expertise in Microsoft Dynamics CRM
Bachelor's degree in any field
Preferably holding or currently pursuing Microsoft Dynamics CRM certifications
Demonstrated experience in user configurations and data import/export processes
Exceptional communication and problem-solving abilities
Strong customer service orientation with a knack for grasping technical concepts quickly
Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
Familiarity with XRM Toolbox (a plus)
Proficiency in debugging applications
Fundamental understanding of database technologies
Advanced proficiency in Microsoft Excel (formulas, pivot tables)