Software Support Specialist

Aspire Software

. Provide Level 2 and 3 customer support for deployment and usage-related software issues .

Posted 9/25/2026full-timeRemote • Canada, India, South Africa, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing Level 2 and 3 customer support for software issues, with strong technical communication skills and the ability to manage multiple support projects effectively. Familiarity with Microsoft .Net-based technologies and experience in database management enhance the capability to resolve customer challenges.

Highest-signal resume keywords

Level 2 And 3 Customer SupportTechnical Communication SkillsWindows Platform InfrastructureSQL Server ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ASP.NetIISMessage QueuingAuthenticationDatabase Management

Soft Skills

Problem-SolvingOrganizational SkillsConsultative Relationship BuildingPublic Speaking

Tools & Technologies

Custom Internal Ticketing Tools

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer SupportDocument Management SolutionsContent Management Solutions

Tech Stack

Tools & technologies

ASP.NETSQL

About the role

Key responsibilities & impact

Provide Level 2 and 3 customer support for deployment and usage-related software issues
Resolve and troubleshoot software problems using custom internal ticketing tools
Collaborate with development and QA teams on issue resolution
Author and maintain knowledge base articles on common service issues
Manage multiple support projects with attention to detail
Communicate effectively with customers and internal teams
Support customers and resellers deploying document and content management solutions
Gain hands-on experience with Microsoft .Net-based technologies

Requirements

What you’ll need

Entry-level experience in technical support or customer-facing roles
High School Diploma or equivalent
Strong verbal and written technical communication skills
Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
Demonstrated customer service and problem-solving abilities
Experience with SQL Server and database management (preferred)
Ability to build consultative relationships with customers and resellers (preferred)
Comfort with public speaking and presentations (preferred)
Self-starter with strong organizational skills (preferred)
Criminal Background Check Required