Technical Product Support and Implementation Analyst – KIS

Aspire Software

. Own assigned customer issues from intake through resolution, including investigation, communication, escalation, testing, documentation, and follow-up .

Posted 9/24/2026full-timeBeirut • LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software support and application analysis, with strong analytical skills to resolve technical issues and connect business processes to application behavior. Proficient in coding and scripting within MultiValue environments, with a focus on customer communication and documentation.

Highest-signal resume keywords

Software Support ExperienceCoding Or Scripting ExperienceRocket UniVerse Or UniData ProficiencyREST APIs And JSON KnowledgeStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application AnalysisData ReconciliationSoftware TestingImplementation ProjectsTechnical DocumentationTroubleshootingData Movement UnderstandingAcceptance Criteria DefinitionTest Case DevelopmentCustomer Requirement Translation

Soft Skills

Excellent CommunicationStrong Listening SkillsAttention To DetailOrganizational SkillsProblem-Solving

Tools & Technologies

Keystone ApplicationsMultiValue EnvironmentAI-Assisted ToolsFile Exchange SystemsIntegration Methods

Industry Keywords

Public-Sector OperationsSchool District ApplicationsLocal Government ApplicationsData ConversionSystem Integration

About the role

Key responsibilities & impact

Own assigned customer issues from intake through resolution, including investigation, communication, escalation, testing, documentation, and follow-up
Conduct structured customer discovery to clarify requests, understand workflows, define technical problems, and agree on successful outcomes
Triage software and data issues by reproducing behavior, reviewing settings, examining records, reading logs and code, and identifying root causes
Resolve data discrepancies and determine whether broader corrections or preventive changes are needed
Learn to read and write code, queries, dictionaries, and support utilities in Keystone's Rocket UniVerse and MultiValue environment
Translate customer business needs into requirements, examples, acceptance criteria, and technical work for developers
Coordinate delivery across customers, product specialists, developers, and technical resources
Support implementations, conversions, upgrades, annual processing, testing, and customer projects
Test software changes and integrations using realistic business scenarios
Help customers connect Keystone applications with other systems through file exchanges, APIs, imports, exports, and related integrations
Support solution rollout and adoption in customer environments
Use AI-assisted tools responsibly for application learning, technical summaries, test cases, documentation, and routine technical work
Create and maintain internal documentation, troubleshooting guides, known-issue notes, and customer-facing instructions
Identify recurring issues and recommend software, process, training, or documentation improvements
Turn effective solutions into repeatable support procedures, implementation checklists, test cases, utilities, or product recommendations

Requirements

What you’ll need

Professional experience in software support, application analysis, implementation, quality assurance, business systems, development, or a similar technical customer-facing role
Strong analytical skills and persistence to work through incomplete information, difficult data, and issues that do not reproduce immediately
Coding or scripting experience sufficient to read application logic, understand data movement, and make or validate targeted technical changes
Ability to connect business processes to application behavior and explain technical issues clearly to customers and coworkers
Excellent spoken and written English, strong listening skills, and confidence working directly with customers
Demonstrated ownership, organization, attention to detail, and follow-through
Ability to work through ambiguity and incomplete information while keeping customers and internal teams aligned
Ability and willingness to learn mature technologies and use newer tools and methods
Preferred: Rocket UniVerse, UniData, or another MultiValue application environment
Preferred: Business applications for school districts or local governments
Preferred: Data conversion, reconciliation, imports, interfaces, report writing, or production data support
Preferred: Software testing, release validation, implementation projects, or customer training
Preferred: REST APIs, JSON, XML, secure file transfer, or other system-integration methods
Preferred: School district, local government, or other public-sector operations