Technical Support I – VKMS

Aspire Software

. Deliver and support a high volume of smaller concurrent professional services projects within customer support .

Posted 10/20/2026full-timeBeirut • LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer support projects, troubleshooting issues, and maintaining accurate records while effectively communicating with customers. Proficient in SQL and experienced with ticketing systems and ISS applications.

Highest-signal resume keywords

SQL Query Language ExperienceTicketing Systems ExperienceTroubleshooting SkillsCustomer Service SkillsExperience with ISS Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTroubleshootingInvestigative SkillsWeb Services Knowledge

Soft Skills

Customer CommunicationIndependent Work

Tools & Technologies

Ticketing SystemsMicrosoft Azure

Industry Keywords

Professional ServicesCustomer SupportImplementation Activity

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Deliver and support a high volume of smaller concurrent professional services projects within customer support
Support customer-facing and internal workstreams
Manage implementation activity
Troubleshoot issues
Maintain accurate records
Work independently with minimal supervision
Take in tickets from customers
Communicate with customers
Engage 3rd-line support
Provide constant feedback to customers

Requirements

What you’ll need

SQL - Query language experience
Experience with ticketing systems and support tickets
Experience with ISS Applications
Knowledge of web services
Customer service skills
Troubleshooting and investigative experience
Experience with Microsoft Azure would be a bonus