Communication Center Representative

Aspirus Health

. Support paging, messaging and scheduling, and appointment services for UW Health.

Posted 10/10/2026part-timeMadison • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a healthcare environment, utilizing call processing software and appointment scheduling systems to support efficient operations. Capable of managing communication effectively in a fast-paced call center setting while adhering to operational requirements.

Highest-signal resume keywords

Customer Service ExperienceCall Processing Software FamiliarityAppointment SchedulingHealthcare Environment ExperienceAutomated Call Service Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingCall Processing SoftwareCustomer ServiceEmergency Plan ExecutionPaging Systems

Soft Skills

CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

Computer WorkstationsTelephone TechnologyProprietary Call Handling Software

Certifications & Qualifications

Associate's Degree in HealthcareAssociate's Degree in Information TechnologyAssociate's Degree in Business

Industry Keywords

HealthcareCall CenterPatient ServicesInpatient Communication

About the role

Key responsibilities & impact

Support paging, messaging and scheduling, and appointment services for UW Health.
Provide customer service to UW Health staff, physicians, and patients.
Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
Handle calls including connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Use computer workstations, telephone technology in a call center environment, and proprietary call handling, message taking, appointment scheduling, and radio paging software.

Requirements

What you’ll need

Associate's Degree in Healthcare, Information Technology, Business, or related field required; 2 years of relevant work experience may be considered in lieu of degree.
Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.
1 year of experience in a medical, call center, or customer service environment preferred.
Ability to work 60% FTE, three days per week, on 1st shift (6:45am-3:15pm).
Ability to work every third weekend.
Ability to work onsite at least 1-2 times per week at 610 N Whitney Way, Madison, WI; onsite requirements may change based on coverage and operational needs.

Benefits

Comp & perks

An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Full time benefits for part time work (for positions 60% FTE and higher).
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to resources through the UW Health Employee Wellbeing Department supporting emotional, financial, and physical well-being.
Tuition benefits eligibility, including help paying for coursework associated with career advancement.
Opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.