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Communication Center Representative, Part Time
Aspirus Health. Support paging, messaging and scheduling, and appointment services for UW Health .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a healthcare environment, utilizing call processing software and appointment scheduling systems to support efficient communication and operations. Capable of managing high-pressure situations, including emergency calls and physician notifications, while maintaining a focus on patient and staff needs.
Highest-signal resume keywords
Customer Service ExperienceCall Processing Software FamiliarityHealthcare Environment ExperienceAppointment Scheduling SkillsEmergency Response Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Processing SoftwareAppointment SchedulingEmergency Plan ExecutionMessage TakingPaging Systems
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
Personal Computer WorkstationsTelephone TechnologyProprietary Call Handling Software
Certifications & Qualifications
Associate's Degree in HealthcareAssociate's Degree in Information TechnologyAssociate's Degree in Business
Industry Keywords
Call Center EnvironmentAutomated Call ServiceHealthcare ServicesPatient Appointment Management
About the role
Key responsibilities & impact- Support paging, messaging and scheduling, and appointment services for UW Health
- Provide customer service to UW Health staff, physicians, and patients
- Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics
- Handle calls including connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans
- Use personal computer workstations, telephone technology in a call center environment, and proprietary call handling, message taking, appointment scheduling, and radio paging software
Requirements
What you’ll need- Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
- Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
- 1 year of experience in a medical, call center, or customer service environment Preferred
- Availability to work three days per week on 2nd shift, 2:45pm–11:15pm
- Availability to work every third weekend
- Ability to work onsite at least 1–2 times per week at 610 N Whitney Way, Madison, WI; onsite requirements may change based on coverage and operational needs
Benefits
Comp & perks- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance
- Full time benefits for part time work (for positions 60% FTE and higher)
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility and coursework assistance associated with career advancement
- Opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions