Patient Experience Consultant

Aspirus Health

. Foster a culture of improvement, efficiency, and innovative thinking while engaging partners in delivering remarkable patient experience .

Posted 10/8/2026full-timeMiddleton • Wisconsin • United StatesJuniorMid-Level💰 $68,454 - $102,682 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient experience improvement, utilizing data to drive process enhancements and fostering collaborative partnerships across healthcare systems. Strong background in coaching and educating on best practices to enhance patient relations.

Highest-signal resume keywords

Patient Experience FocusProcess ImprovementHealthcare ExperienceCoaching SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementPatient Experience Data AnalysisHealthcare ManagementCustomer RelationsVolunteer Programming

Soft Skills

Trust BuildingCoachingEngagementCommunication

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

HealthcarePatient ExperienceProcess ImprovementCross-Functional WorkBest Practices

About the role

Key responsibilities & impact

Foster a culture of improvement, efficiency, and innovative thinking while engaging partners in delivering remarkable patient experience
Build trusting partnerships across the system while educating and coaching patient experience best practices
Establish trust in leading and participating in cross-functional improvement work across the system
Utilize patient experience data to inform improvement work
Cover other UW Health hospital sites as needed

Requirements

What you’ll need

Bachelor's Degree in business administration, health care, or related field Required
2 years of healthcare experience with at least one (1) year of patient experience focus Required
1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required
Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred
5 years of patient experience focused work a large health care environment Preferred
2 years of experience working with volunteer programming Preferred

Benefits

Comp & perks

Health and dental insurance
Paid time off
Retirement plans
Two-week paid parental leave
Adoption assistance
Flexible schedule and shift options
Emotional, financial, and physical well-being resources through the UW Health Employee Wellbeing Department
Tuition benefits for coursework associated with career advancement
Referral bonus opportunities