Patient Experience Consultant – Patient and Family Advisor Program

Aspirus Health

. Build and maintain collaborative relationships with Patient & Family Advisors, staff co-chairs, and organizational partners .

Posted 10/6/2026full-timeMiddleton • Wisconsin • United StatesJuniorMid-Level💰 $68,454 - $102,682 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient and family engagement programs, including recruitment, onboarding, and ongoing support. Proficient in data analysis, process improvement, and maintaining collaborative relationships within healthcare settings.

Highest-signal resume keywords

Patient Experience FocusProcess ImprovementHealthcare ExperienceVolunteer ProgrammingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementPatient Experience CoordinationProgram ManagementDatabase Maintenance

Soft Skills

CollaborationCommunicationRelationship BuildingCoaching

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

Patient & Family AdvisorsHealthcare EnvironmentPatient EngagementVolunteer ProgrammingPatient Advisory Councils

About the role

Key responsibilities & impact

Build and maintain collaborative relationships with Patient & Family Advisors, staff co-chairs, and organizational partners
Coordinate day-to-day operations of the Patient & Family Advisor Program
Coordinate PFA recruitment, onboarding, and ongoing engagement
Serve as a resource for staff partnering with Patient & Family Advisors
Coordinate and manage virtual advising opportunities
Maintain the PFA database and program records
Support Patient & Family Advisory Councils and other patient and family engagement structures
Monitor PFA participation and program activity
Develop tools, resources, communications, and processes for staff and PFA collaboration
Support Patient Experience reporting, data analysis, trend identification, and improvement insights

Requirements

What you’ll need

Bachelor's Degree in business administration, health care, or related field Required
2 years of healthcare experience with at least one (1) year of patient experience focus Required
1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required
Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred
5 years of patient experience focused work in a large health care environment Preferred
2 years of experience working with volunteer programming Preferred

Benefits

Comp & perks

Health and dental insurance
Paid time off
Retirement plans
Two-week paid parental leave
Adoption assistance
Full-time benefits for part-time work at 60% FTE or higher
Flexible schedule and shift options
Emotional, financial, and physical wellbeing resources through UW Health Employee Wellbeing Department
Tuition benefits for coursework associated with career advancement
Referral bonus opportunity