Account Representative

ASSA ABLOY Opening Solutions

. Serve as the primary point of contact for assigned clients .

Posted 10/10/2026full-timeUnited StatesJuniorMid-Level💰 $44,540 - $69,992 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and personalized customer service, with a strong focus on communication, organization, and proactive problem-solving. Proficient in CRM systems and digital collaboration tools to enhance client interactions and service delivery.

Highest-signal resume keywords

Client Relationship ManagementCustomer Service ExcellenceCRM Systems ProficiencyStrong Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SupportAccount CoordinationService CoordinationIssue ResolutionReport Preparation

Soft Skills

Interpersonal SkillsAttention to DetailRelationship BuildingTime ManagementProblem-Solving

Tools & Technologies

CRM SystemsSalesforceOutlookTeamsExcel

Industry Keywords

Luxury Brand StandardsClient InsightsService Activity TrackingCollaborationRemote Work

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients
Build and maintain long-term, trust-based client relationships
Understand client needs and provide tailored support and guidance
Respond to client and sales representative inquiries, requests, and concerns
Resolve issues professionally, discreetly, and attentively
Anticipate client needs and proactively provide solutions and recommendations
Support account maintenance, status updates, and service coordination
Handle client requests, orders, and follow-ups accurately
Liaise between clients and internal teams to ensure execution and follow-through
Deliver a white-glove, personalized service experience aligned with luxury brand standards
Maintain expert-level knowledge of products, craftsmanship, and brand positioning
Partner with Customer Care, Marketing, and Operations teams
Participate in monthly in-office collaboration sessions and trainings
Share client insights and feedback for continuous improvement
Maintain account records and client interactions in CRM systems
Track service activity and provide updates
Prepare basic reports, documentation, and client communications

Requirements

What you’ll need

2–5 years of experience in customer service, account coordination, or client support roles
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
Ability to work independently in a remote setting while maintaining accountability
Strong relationship-building and communication skills
Exceptional customer service mindset with attention to detail
Strong organizational skills and ability to prioritize tasks
Ability to manage multiple client relationships independently
Proficiency in CRM systems and digital collaboration tools
Supporting West Coast business hours

Benefits

Comp & perks

Paid time off, including sick and vacation days
12 paid holidays
Job-protected leave benefits in accordance with applicable law
Medical, dental, vision, and life insurance
Supplemental critical illness, hospital, accident, and indemnity available for purchase
Health and flexible savings accounts subject to eligibility requirements
401(k) plan with employer contributions and matching subject to plan eligibility requirements
Training and development opportunities
Remote work arrangement