Account Representative – CSR

ASSA ABLOY Opening Solutions

. Interact with customers to provide product information, process orders, resolve issues, and deliver technical support .

Posted 10/8/2026full-timeLititz • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales support capabilities, with proficiency in technical support for door hardware products and compliance with industry standards. Excels in communication, organization, and decision-making to ensure customer satisfaction and effective order management.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Support for Door HardwareSales SupportMS Office ProficiencyCompliance with OSHA and ASSA ABLOY Standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceOrder ProcessingTechnical SupportProduct QuotingComplaint Resolution

Soft Skills

Strong Communication SkillsOrganizational AbilitiesAttention to DetailDecision-Making SkillsAbility to Work Independently and Collaboratively

Certifications & Qualifications

High School DiplomaGEDAssociate Degree

Industry Keywords

ASSA ABLOY Code of ConductOSHA ComplianceCustomer SatisfactionOrder TrackingProcurement Coordination

About the role

Key responsibilities & impact

Interact with customers to provide product information, process orders, resolve issues, and deliver technical support
Manage new and existing customer relationships
Provide quotes and ensure customer satisfaction from start to finish
Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
Submit orders, provide quotes/estimates, and communicate product features and benefits
Support the Sales team in closing deals and meeting customer needs
Provide technical support for installation and troubleshooting of door hardware products
Investigate and resolve customer complaints, escalating when necessary
Research special product orders and coordinate with procurement for sourcing
Maintain accurate records of customer interactions and order tracking
Prepare RMAs for returns and shipping discrepancies
Contribute to sales materials and customer communications
Complete special assignments as required
Maintain a safe and harmonious working environment
Assure compliance with applicable policies, regulations, programs, and the ASSA ABLOY Code of Conduct

Requirements

What you’ll need

High School Diploma, GED, or Associate degree (or equivalent experience)
2–5 years of sales/customer service experience
Strong written and verbal communication skills
Excellent organizational and reasoning abilities
Proficiency in MS Office
Ability to work independently and collaboratively
Strong decision-making skills and attention to detail
Ability to comply with OSHA and ASSA ABLOY standards, federal, state, local and corporate policies, AADG programs and policies, and the ASSA ABLOY Code of Conduct

Benefits

Comp & perks

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement
Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career