Customer Account Representative

ASSA ABLOY Opening Solutions

. Build and maintain successful relationships with key business accounts .

Posted 10/14/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $50,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and account management, with a strong focus on order management and international shipping processes. Proficient in ERP systems and adept at collaborating with cross-functional teams to resolve customer inquiries and ensure timely product delivery.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementERP ProficiencyInternational Shipping KnowledgeAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Management SystemsERP SystemsMicrosoft ExcelMicrosoft OutlookAnalytical Skills

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

IFSCustomer Order Management Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

ManufacturingDistributionCommercial InvoicesIncotermsSupply Chain

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and maintain successful relationships with key business accounts
Serve as the first point of customer contact for pricing, products, order status, shipping discrepancies, and general inquiries
Enter customer orders accurately using product and stocking-location information
Resolve email and phone inquiries regarding order status, products, and pricing
Expedite orders and coordinate with internal departments to ensure product availability and timely shipment
Initiate debits and credits from customer feedback and follow up on Return Good Authorizations
Log all quality issues
Work with Billing, Credit, Shipping, Planning, Purchasing, Engineering, Supply Chain, Sales, and other departments on customer issues and needs
Partner with sales representatives as a Fenestration Solutions Expert
Set up new item numbers or customer cross-references with Engineering and other departments
Maintain accurate and up-to-date customer profiles
Communicate with customers and freight forwarders regarding international shipping, commercial invoices, Incoterms, payment, order processing, and shipment
Generate meaningful reports for customers and corporate management

Requirements

What you’ll need

High School Diploma required
2–5 years of customer service, account management, or order management experience, preferably in a manufacturing or distribution environment
Strong attention to detail and analytical problem-solving skills
Proficiency with ERP and customer order management systems; experience with IFS is preferred
Strong organizational and time-management skills
Clear, professional written and verbal communication skills
Ability to collaborate effectively with Sales, Engineering, Supply Chain, Finance, and other internal partners
Resourceful and adaptable, with the ability to respond effectively to changing priorities and resolve customer or order-related issues
Working knowledge of Microsoft Office, particularly Excel and Outlook
Dependable and accountable, with flexibility to support business and team coverage needs
Knowledge of international shipping requirements, including Commercial Invoices and Incoterms

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Equal Employment Opportunity protections
Career growth opportunities locally, regionally, or internationally