Customer Care Representative

. Support all aspects of the district service business .

Posted 10/15/2026full-timeMonroe • North Carolina • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Support all aspects of the district service business
Deliver exceptional service to internal and external stakeholders
Maintain and prepare accurate, timely reports for customers, sales representatives, and service management
Provide prompt phone and email communication
Respond quickly to district service calls and local customer inquiries
Collaborate with Service Technicians to coordinate daily operations
Cross-train in departmental functions
Prepare service quotes and follow up on outstanding quotes
Create purchase orders
Answer incoming telephone calls
Enter customer information and service-call details in BAAN
Schedule service calls with customers
Dispatch Technicians via FMP360
Provide customer quotes based on Technician recommendations when required
Drive upgrades as directed
Order parts when required
Confirm billing addresses and purchase order numbers
Provide customers with order-status updates
Forward new equipment sales leads to Sales Representatives
Maintain monthly reports for key customers
Act as liaison between production and sales
Assist the phone team with corporate calls
Identify warranty conversion opportunities and communicate them to outside sales representatives

What you’ll need

Proficiency in Microsoft Excel, including basic data entry, spreadsheet navigation, and common functions
Strong phone etiquette
Excellent verbal communication skills
Outgoing and personable
Comfortable engaging with customers and team members in a fast-paced environment
No college degree required; equivalent experience and strong interpersonal skills valued
No travel required

Comp & perks