Customer Care Supervisor

ASSA ABLOY Opening Solutions

. Oversee customer care representatives and order processing teams while working closely with the Customer Success Manager.

Posted 10/20/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing customer care and inside sales teams while driving sales performance through effective customer relationships and operational efficiency. Proficient in data analysis, problem-solving, and fostering a collaborative team environment focused on continuous improvement.

Highest-signal resume keywords

Team LeadershipSales Administration ManagementCustomer Relationship ManagementData AnalysisBusiness Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Performance MetricsOrder ProcessingTroubleshooting Customer OrdersPricing AccuracyStrategic Planning

Soft Skills

Verbal CommunicationPresentation SkillsTeamwork OrientationMultitaskingPrioritization

Tools & Technologies

OutlookExcelWordERP SystemsShipping Software

Industry Keywords

Customer ServiceInside SalesContinuous ImprovementASSA ABLOY ProductsResource Allocation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversee customer care representatives and order processing teams while working closely with the Customer Success Manager.
Assist with sales performance metrics and supervise the entire sales administration process.
Lead and motivate the team to achieve goals and exceed customer expectations.
Manage Customer Service and Inside Sales team members.
Drive sales through customer relationships, COPS, and Service Center programs.
Manage the flow of the Service Center's front-end order processing.
Monitor and respond to customer inquiries, escalated issues, and concerns.
Maximize the use of the Service Center's stock welding and MOD programs.
Direct orders to appropriate manufacturing locations based on profitability and customer satisfaction.
Troubleshoot customer orders for accuracy and/or production delays.
Work with the Operations Manager to control production scheduling and backlogs.
Ensure timely processing of customer quotes, including pricing accuracy.
Drive the quote follow-up process and evaluate hit rates and customer metrics.
Develop team members while fostering an environment of continuous improvement.

Requirements

What you’ll need

High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
Strong creative business writing skills, with excellent verbal communication and presentation skills.
Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word.
Knowledge or exposure to ERP systems and shipping software a plus.

Benefits

Comp & perks

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career