Customer Service Representative

ASSA ABLOY Opening Solutions

. Serve as the primary point of contact for internal and external customers via phone and email .

Posted 9/29/2026full-timeAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, attention to detail, and proficiency in CRM systems. Maintains compliance with company policies while efficiently managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceFluency In EnglishProficiency With Microsoft OfficeExperience With SalesforceAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ProcessingDocumentationMultitaskingSound Judgment

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProfessional Business Etiquette

Tools & Technologies

SalesforceOracleMicrosoft Office

Industry Keywords

HID ProductsService StandardsCross-Functional CollaborationFast-Paced Environment

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as the primary point of contact for internal and external customers via phone and email
Provide prompt and effective customer support
Document customer interactions and order-related activities accurately in company systems
Resolve customer inquiries and pre-booking holds
Support timely and accurate order processing
Maintain compliance with HID Global policies, procedures, and service standards
Collaborate with Regional Sales, Inside Sales, Order Management, and cross-functional partners
Resolve customer orders and communicate updates clearly and professionally
Develop and maintain knowledge of HID products, services, systems, and processes
Participate in ongoing training and professional development
Manage multiple tasks efficiently with attention to detail

Requirements

What you’ll need

Minimum of two (2) years of customer service experience
High school diploma or equivalent
Fluency in English with strong verbal and written communication skills
Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
Commitment to professional business etiquette and high standards of customer service
Applicants must be currently and legally authorized to reside and work in the hiring country
Immigration sponsorship is not available
Associate or bachelor’s degree in Business, Technology, or a related field is preferred
Experience with Salesforce, Oracle, or other CRM/order management systems is preferred
Prior experience supporting sales or operations teams in a fast-paced environment is preferred

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
Flexible work environment
Extensive career development opportunities and resources
Ongoing training and professional development
Flexible work arrangements
Job sharing or part-time opportunities
Diverse, equitable, and inclusive workplace
Application assistance or accommodation during the application process