Customer Service Representative

ASSA ABLOY Opening Solutions

. Provide administrative and customer service support for HID China and APAC sales teams .

Posted 10/6/2026full-timeQingdao • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and customer service capabilities, with proficiency in order processing and sales support. Possesses effective communication skills in English and a solid understanding of ERP systems, particularly Oracle.

Highest-signal resume keywords

Order ProcessingSales SupportCustomer ServiceOracle System ProficiencyMS Office Applications

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingSales CoordinationQuotation PreparationRMA HandlingProduct Delivery PlanningCustomer Database ManagementFreight Account ManagementVAT Invoice PreparationERP Database ImprovementContract Processing

Soft Skills

Interpersonal SkillsPressure ResistanceTeam CollaborationIndependent WorkEffective Communication

Tools & Technologies

OracleMS OfficeWindows Operating System

Industry Keywords

Business CoordinationSales SupportInternational TradeCustomer ExperienceLogistics Coordination

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Provide administrative and customer service support for HID China and APAC sales teams
Prepare quotations, confirm lead times, handle RMAs, plan product deliveries, and arrange samples
Process daily sales orders in Oracle on time and escalate processing issues
Prepare order templates according to sales requirements and inform customers of delays
Manage customer printing and encoding schemes
Maintain daily communication and regular follow-ups with existing clients
Coordinate with production, procurement, engineering, logistics, and warehouse teams to track sales orders and status updates
Support Sales with reports and background data for important customer visits
Provide Finance with detailed customer information to maintain accurate and complete customer databases
Manage domestic freight accounts and monitor shipping fees
Provide VAT invoices upon customer request
Follow up on customer credit limits with Finance and coordinate to prevent shipment delays
Oversee OIDS sales backlog management and alert Sales teams and the Managing Director about backlogs exceeding 90 days
Participate in continuous improvement of the ERP database
Complete training to acquire necessary product knowledge
Undertake ad-hoc duties assigned by the China Managing Director

Requirements

What you’ll need

College degree or above, major in business and international trade
More than three years’ working experience in business coordination, sales support, order/contract processing is preferred
Good interpersonal skills and pressure resistance
Ability to work independently and as part of a team
Ability to effectively communicate in English, both verbally and in writing
Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
Familiar with operating systems, such as Windows
Familiar with Oracle system is preferred
Strong desire to provide an outstanding customer experience
Must be able to work in Qingdao, China

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Flexible work environment
Flexible work arrangements
Job sharing opportunities
Part-time work opportunities
Training and development opportunities
Regular feedback
Assistance or accommodation during the application process or to perform essential job functions, where required