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Customer Service Representative
ASSA ABLOY Opening Solutions. Provide front-line customer support, follow-up, and assistance with resolutions to ensure customer satisfaction .
Posted 11/10/2026full-timeMesquite • Texas • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering outstanding customer experiences, effective communication, and problem-solving abilities. Proficient in managing customer inquiries, processing orders, and collaborating with cross-functional teams to ensure timely delivery and compliance.
Highest-signal resume keywords
Customer Service ExperienceAnalytical And Problem-Solving AbilitiesProficiency In Outlook, Excel, And WordKnowledge Of ERP SystemsAbility To Multitask And Prioritize
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOrder ProcessingTechnical Information ProvisionQuote ProcessingProduct KnowledgeCompliance AdherenceOperational ExcellenceAttention To DetailTime ManagementMultitasking
Soft Skills
Excellent CommunicationSelf-StarterResourcefulnessCollaborationCustomer Relationship Management
Tools & Technologies
ERP SystemsShipping Software
Industry Keywords
Building ProductsWholesaleManufacturingProduction EnvironmentASSA ABLOY Code Of Conduct
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide front-line customer support, follow-up, and assistance with resolutions to ensure customer satisfaction
- Process orders and handle customer inquiries by providing general and technical information
- Process customer quotes accurately and ensure correct pricing
- Assess, research, and resolve customer issues in a timely manner
- Maintain current knowledge of products and industry trends to provide informed recommendations
- Coordinate with sales, production, logistics, and warehouse teams to ensure timely order delivery and fulfillment
- Communicate with customers regarding discrepancies and delivery conflicts
- Support account management and maintain strong customer relationships
- Collaborate with Engineering, Sales, Production, Distribution, Suppliers, Distributors, Architects, and Contractors
- Participate in training sessions to enhance product knowledge and customer service skills
- Support a safe and harmonious working environment
- Ensure compliance with applicable policies, regulations, programs, and the ASSA ABLOY Code of Conduct
- Complete other projects and assignments as needed
Requirements
What you’ll need- High School degree or GED equivalent required
- Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus
- Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired
- Previous experience within customer service within a manufacturing / production environment would be a plus
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence
- Demonstrated track record of being a self-starter or being resourceful
- Excellent communication and time management skills
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy
- Ability to multitask and prioritize projects under tight time deadlines
- Proficiency in Outlook, Excel, and Word
- Knowledge or exposure to ERP systems and shipping software a plus
Benefits
Comp & perks- Paid time off, including sick and vacation days
- 12 paid holidays
- Medical, Dental, Vision, Life and AD&D Insurance
- Health and flexible savings accounts subject to eligibility requirements
- 401(k) with company contributions
- Tuition Reimbursement
- Learning and Career Development opportunities
- Employee Assistance Program
- Employee discount and recognition programs
- Well-being and employee experience initiatives designed to support you throughout your career
- Eligible for overtime (non-exempt)