Customer Service Technical Support Specialist

ASSA ABLOY Opening Solutions

. Provide technical information and support to internal and external customers, end users, and field sales .

Posted 9/29/2026full-timeBerlin • Connecticut • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills, with hands-on mechanical aptitude and basic electrical knowledge for troubleshooting. Proficient in providing technical support and training while effectively communicating with internal and external customers.

Highest-signal resume keywords

Customer Facing ExperienceAnalytic Problem-Solving SkillsMechanical AptitudeMicrosoft Office ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisInstallation ExperienceTroubleshootingQuality ChecksTechnical Support

Soft Skills

Interpersonal SkillsAttention to DetailVerbal CommunicationWritten CommunicationListening Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Product SupportField SalesCorrective ActionsSpecial Product Application RequestsTechnical Field

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide technical information and support to internal and external customers, end users, and field sales
Answer product support calls, chats, and emails for Secuitech products
Act as liaison for product information from the field to Profit Center Managers and production personnel
Provide feedback to sales and customers as a result of problem solving
Perform root cause analysis of returned product and assist with corrective actions
Review Special Product Application Requests for accuracy and completeness
Review new and existing product literature and recommend changes to ensure accuracy
Support production with assembly, quality, application, and engineering issues
Provide training on the floor and perform quality checks

Requirements

What you’ll need

3-5 years experience in a customer facing role
Strong analytic and logical problem-solving skills with demonstrated attention to detail
Hands on Mechanical aptitude with Installation experience
Basic electrical knowledge to troubleshoot desired
Strong listening and interpersonal skills
Ability to effectively work and communicate with internal and external customers
Excellent verbal and written communication skills
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage projects and recognize improvements needed by customers
Ability to tackle problems and take independent action, seek out answers, act on opportunities, and generate new ideas
Ability to work on complex assignments requiring considerable judgment and initiative
Limited travel for field troubleshooting, repairs and replacements
Ability to lift up to 50lbs on occasion
Bachelor's or Associate's Degree in a technical field preferred, but not required with relevant job experience

Benefits

Comp & perks

Paid time off, including sick and vacation days
14 paid holidays
Job-protected leave benefits in accordance with applicable law
Medical, dental, vision, and life insurance
Health and flexible savings accounts subject to eligibility requirements
401(k) plan with employer contributions and matching subject to plan eligibility
Supplemental life insurance
Short-term and long-term disability benefits
Employee discounts
Training and development opportunities
Regular feedback
Career growth opportunities locally, regionally, or internationally