Director – Mobile Partner Programs and Services

ASSA ABLOY Opening Solutions

. Lead and develop a globally distributed technical organization specializing in software development, APIs, SDKs, integration and partner support .

Posted 11/6/2026full-timeAustin • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading globally distributed technical organizations, focusing on software development, APIs, and SDKs while ensuring partner success and integration reliability. Proficient in establishing governance models and driving measurable improvements in ecosystem performance and partner engagement.

Highest-signal resume keywords

Senior Leadership ExperienceAPIs and SDKs ProficiencyPractical Coding Fluency in Python, Java, C#, TypeScript, or JavaScriptExperience with RESTful APIs and Secure Integration PracticesCommercial Judgment in Partner Economics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsSDKsCloud/SaaS PlatformsApplication ArchitectureReliability EngineeringIncident ManagementSecure Integration PracticesCoding Fluency in PythonCoding Fluency in JavaCoding Fluency in C#

Soft Skills

Executive PresenceInfluencing SkillsCollaboration

Tools & Technologies

RESTful APIsJSONOAuth 2.0/OIDCWebhooksObservability

Industry Keywords

Partner ServicesProfessional ServicesSolutions EngineeringTechnical SupportDeveloper Relations

Tech Stack

Tools & technologies

CloudJavaJavaScriptPythonTypeScript

About the role

Key responsibilities & impact

Lead and develop a globally distributed technical organization specializing in software development, APIs, SDKs, integration and partner support
Evolve the operating model as the ecosystem scales, including integration governance and proactive partner-success capabilities
Ensure partners use HID APIs and SDKs correctly and build secure, scalable, end-customer-ready solutions
Own pre-launch technical validation across architecture, API behavior, security, capacity, performance, error handling and operational readiness
Set and enforce quality standards protecting HID Origo from excessive API consumption, poor retry behavior and platform instability
Own end-to-end partner integration reliability through health metrics, dashboards, alerting and review cadences
Lead responses to P1-P4 partner issues, including incident communications, post-incident learning, corrective actions and prevention
Own the strategic direction, operating model and growth of the Technology Partner Program
Define partner tiering strategy, qualification criteria, commercial and technical expectations, value propositions and progression paths
Build a partner-lifecycle model spanning recruitment, onboarding, technical enablement, solution validation, adoption, success, retention and renewal
Establish proactive communications for API and SDK roadmaps, changes, deprecations, releases and market opportunities
Collaborate with Strategic Alliances, Product, Engineering and regional commercial teams to prioritize partners and shape joint plans
Represent HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services and AI-enabled opportunities
Drive measurable improvements in ecosystem reliability, service recovery, quality, governance, TPP growth, partner adoption, retention, renewal and global team performance

Requirements

What you’ll need

Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations or a comparable customer-facing technology organization
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management and secure integration practices
Practical coding fluency in one or more modern integration languages, such as Python, Java, C#, TypeScript or JavaScript
Ability to review and challenge code, assess SDK implementations, diagnose integration behavior and engage credibly with engineers and technical partners
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability and secure software-development practices
Strong commercial judgment across partner economics, tiering programs, services investment, retention and strategic alliances
Executive presence and ability to influence across Product and Engineering and represent HID with senior external audiences
Currently and legally authorized to reside and work in the hiring country
Immigration sponsorship is not available
International relocation or remote work arrangements outside of the hiring country will not be considered

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
Flexible work environment
Extensive career development opportunities and resources
Regular feedback, training, and development opportunities
Global team environment
Diverse, equitable, and inclusive workplace culture