Field Service Technician

ASSA ABLOY Opening Solutions

. Implement complex proprietary computerized access control systems .

Posted 10/7/2026full-timePlano • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical knowledge in access control systems, including hardware and software solutions, while providing exceptional customer service and support. Capable of performing diagnostics, troubleshooting, and project management in diverse environments.

Highest-signal resume keywords

Customer Support ExperienceAdvanced Knowledge Of WindowsTechnical Knowledge In Low Voltage ApplicationsStrong Diagnostic/Critical Thinking SkillsAbility To Read Floor Plans And Electronic Wiring Schematics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Access Control Systems ImplementationAdvanced TroubleshootingSoftware Application DeploymentHardware RepairMulti-Meter UsageIoT Device FamiliarityWireless Signal KnowledgeRF Networks KnowledgeHigh Voltage Applications UnderstandingLow Voltage Applications Knowledge

Soft Skills

Exceptional Organizational SkillsClear And Concise Written CommunicationConscientious ProfessionalismExcellent Customer Service SkillsAbility To Work Independently

Industry Keywords

Field Technical ExperienceOn-Site SupportRemote SupportProject ManagementCustomer Solutions

Tech Stack

Tools & technologies

AndroidiOSIoT

About the role

Key responsibilities & impact

Implement complex proprietary computerized access control systems
Deploy, monitor, diagnose, and repair software applications and hardware
Establish rapport with customers and understand their operating procedures
Provide hardware and software solutions for customer access control scenarios
Travel week-to-week, 80% of the year
Provide in-person training to end users after system implementation
Perform advanced troubleshooting on AAGS proprietary products and software
Exercise professional judgment to assess customer concerns and needs for complex systems
Provide feedback to property personnel and internal superiors on resolutions and next steps
Retrieve logs and provide detailed technical descriptions for bug reports
Collaborate with and support other departments
Support third-party contractors on-site and remotely
Provide high-level end-user support remotely or on-site
Draft project estimates and work with Sales on customer solutions
Manage projects overall
Perform other duties and special projects as assigned

Requirements

What you’ll need

5 to 7 years customer support or field technical experience
Must be flexible with scheduling
Ability to travel throughout the US by driving and flying
Exceptional organizational skills
Conscientious professionalism
Excellent customer service skills
Strong diagnostic/critical thinking skills
Clear and concise written communication
Advanced knowledge of Windows
Knowledge of Apple iOS
Knowledge of Android OS
Knowledge of wireless signal and RF networks
Familiarity with IoT devices
Comfortable using a multi-meter for voltage and amperage
Ability to read floor plans and electronic wiring schematics
Technical knowledge in low voltage applications
Understanding of high voltage applications
Ability to work independently with little oversight or support in remote locations
Available for rotating on-call assignments
Associate-level role

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, or internationally
Diverse and inclusive work environment