IT Support Technician

ASSA ABLOY Opening Solutions

. Identify, track, escalate, and resolve end-user problems for approximately 2,400 users across more than 33 North American locations.

Posted 10/23/2026full-timeMilan • Tennessee • United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on troubleshooting hardware and software issues, particularly in a manufacturing environment. Proficient in managing user requests and providing effective communication and training to end users.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Operating Systems SupportTroubleshooting Hardware and SoftwareCustomer-Focused MindsetService Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingHardware DiagnosticsSoftware SupportMicrosoft OfficeVPN ConfigurationActive DirectorySoftware DeploymentVoIP SolutionsCAD Applications

Soft Skills

Communication SkillsCritical ThinkingDecision-MakingDetail-OrientedCustomer Service

Tools & Technologies

Ticketing SystemVideo Conferencing ToolsAntivirus SolutionsCitrixFile Shares

Certifications & Qualifications

High School DiplomaGEDAssociate Degree in Computer Science

Industry Keywords

Manufacturing EnvironmentEnd-User SupportInventory ManagementOn-Call ResponsibilitiesTechnical Assistance

Tech Stack

Tools & technologies

CitrixERPVoIP

About the role

Key responsibilities & impact

Identify, track, escalate, and resolve end-user problems for approximately 2,400 users across more than 33 North American locations.
Provide technical assistance to computer system users in person, by telephone, or remotely.
Support business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software, and accounts/access.
Diagnose hardware and software faults and solve technical problems.
Use the transactional ticketing system to document incidents and resolutions and keep users updated.
Collaborate with stakeholders to schedule and manage daily workload and special projects.
Assist with purchasing, configure and install new devices, and assist with inventory management.
Provide ad hoc training for end users on hardware and software.
Communicate professionally with IT customers by email, phone, and in person.
Stop work when concerns require resolution and initiate or participate in corrective and preventive actions.
Fulfill assigned on-call responsibilities.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED, required.
Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
Minimum of 5+ years combined progressive experience working in a service desk or hands-on technical support environment, preferred.
Experience providing technical support in a manufacturing environment, preferred.
Strong experience supporting Microsoft operating systems and Office products.
Experience troubleshooting computer hardware, peripherals, networks, printers, VPNs, file shares, antivirus solutions, VoIP, Citrix, PDF applications, and other common software.
Working knowledge of Microsoft Active Directory, software deployment, video conferencing, CAD applications, and telecommunications solutions.
Strong communication, critical thinking, troubleshooting, and decision-making skills.
Ability to prioritize multiple requests and work independently with general direction.
Detail-oriented, methodical approach to resolving technical issues.
A customer-focused mindset and eagerness to work directly with end users.
Ability to fulfill assigned “on call” responsibilities.
Must work onsite Monday through Friday in Milan, Tennessee.

Benefits

Comp & perks

Paid time off, including sick and vacation days
12 paid holidays
Medical, Dental, Vision, Life and AD&D Insurance
Health and flexible savings accounts subject to eligibility requirements
401(k) with company contributions
Tuition Reimbursement
Learning and Career Development opportunities
Employee Assistance Program
Employee discount and recognition programs
Well-being and employee experience initiatives designed to support you throughout your career
Eligible for overtime