Local Billing Lead

ASSA ABLOY Opening Solutions

. Provide day-to-day leadership, guidance, and support to a team of Billing Administrators invoicing customer service calls .

Posted 11/5/2026full-timeMonroe • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes and controls, ensuring accuracy and adherence to guidelines while providing leadership and training to billing staff. Strong analytical skills to identify trends and improve billing operations.

Highest-signal resume keywords

Billing ProcessesMicrosoft Office ProficiencyTeam LeadershipAttention To DetailCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing AccuracyBilling GuidelinesProcess DocumentationData AnalysisInvoicingError ResolutionCoachingWorkload ManagementTrend IdentificationAdministrative Tasks

Soft Skills

Communication SkillsOrganizational AbilitiesTime ManagementProblem-SolvingCollaboration

Tools & Technologies

Billing SystemsMicrosoft ExcelMicrosoft WordSpreadsheets

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Accounts ReceivableService ActivityCustomer InformationContinuous ImprovementMonth-End Close

About the role

Key responsibilities & impact

Provide day-to-day leadership, guidance, and support to a team of Billing Administrators invoicing customer service calls
Process and oversee billing transactions related to service activity
Ensure billing accuracy, completeness, and adherence to established billing guidelines
Review and audit billing work completed by team members
Identify errors, resolve inconsistencies, and provide coaching or guidance
Train and support new and existing billing staff on processes, systems, and best practices
Serve as an escalation point for billing questions, exceptions, or complex issues
Collaborate with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize disputes or delays
Maintain accurate customer and end-user information within billing systems
Analyze billing and service call reporting to identify trends, issues, and improvement opportunities
Support the Service Invoicing Manager with daily operations, workload management, and reporting
Assist with process documentation and continuous improvement initiatives
Perform additional administrative or project-based tasks as assigned

Requirements

What you’ll need

Demonstrated knowledge of billing processes, controls, and best practices
Associate’s Degree or equivalent combination of education and experience
Minimum of 2 years of billing and/or customer service experience required
Strong proficiency in Microsoft Office applications, including Excel, Word, and spreadsheets
Excellent written and verbal communication skills
Strong attention to detail
Proven organizational and time management abilities
Ability to multitask, prioritize work, and problem-solve in a fast-paced environment
Ability to work independently while collaborating effectively within a team
Demonstrated ability to coach, guide, and positively influence peers
Flexibility to work overtime during month-end close or periods of increased workload
Consistently professional demeanor with a positive, solution-oriented attitude

Benefits

Comp & perks

Competitive pay
Health insurance options
Retirement plans
PTO
Paid holidays
Tuition reimbursement
Service awards
Well-defined career paths
Regular performance reviews
Opportunities for promotion
Leadership development programs
Health, dental, and vision plans
401(k) with company matching
Short- and long-term disability insurance
Life insurance
Accidental insurance
15 PTO days
11 paid holidays
Flexible scheduling
Structured onboarding process
Access to online courses
Learning from experienced colleagues and industry experts
Length of Service awards