Presales Engineer, Biometrics

ASSA ABLOY Opening Solutions

. Partner with sales teams to understand customer requirements, identify opportunities, promote HID products, and support the regional sales plan .

Posted 11/11/2026full-timeCairo • EgyptSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in presales technical support and solutions engineering within physical access control, with a strong focus on biometric authentication and integration with various security systems. Proficient in delivering technical presentations and training while maintaining relationships with key stakeholders across multiple industries.

Highest-signal resume keywords

Presales Technical SupportBiometric AuthenticationHID PACS Portfolio KnowledgeIntegration with Security SystemsFluent in Arabic and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical PresentationsAccess Control InfrastructureBiometric Projects SupportRFIs and RFPs DevelopmentIntegration with GenetecKnowledge of OSDP Secure ChannelExperience with REST and JSONUnderstanding of SQL DatabasesTechnical Specifications InterpretationProduct Configuration

Soft Skills

Customer EngagementRelationship BuildingMarket Intelligence GatheringTechnical LeadershipCross-Cultural Communication

Tools & Technologies

HID Signo ReadersICLASS SEMIFARE DESFireHoneywell Pro-WatchActive DirectoryPostmanMicrosoft WordMicrosoft ExcelMicrosoft PowerPointTCP/IP

Certifications & Qualifications

Bachelor’s Degree in EngineeringBachelor’s Degree in Computer ScienceValid Travel Authorization

Industry Keywords

Physical Access ControlBiometric AuthenticationGovernmentHealthcareSmart CitiesTransportationBankingOil & GasHospitalityCritical Infrastructure

Tech Stack

Tools & technologies

Cyber SecuritySOAPSQLTCP/IP

About the role

Key responsibilities & impact

Partner with sales teams to understand customer requirements, identify opportunities, promote HID products, and support the regional sales plan
Design practical, scalable HID solutions balancing security, usability, operational requirements, and cost
Convey customer requirements to internal teams and identify new product applications
Prepare and deliver technical presentations, product demonstrations, workshops, and proof-of-concept evaluations
Present to customers across IT, Security, Facilities, and executive management
Advise customers on biometric authentication, enrolment workflows, liveness detection, template storage, privacy, and cybersecurity best practices
Develop and respond to RFIs, RFPs, tenders, and technical proposals
Engage consultants to influence specifications and support prequalification and procurement
Provide presales technical support, product configuration, and product enquiry support
Support integration with PACS, identity management, Time & Attendance, and visitor management systems
Provide remote and on-site technical support during evaluations, deployments, and customer engagements
Deliver technical training and enablement to channel partners, consultants, and customers
Represent HID at customer meetings, exhibitions, conferences, and industry events
Gather market intelligence, customer feedback, and competitive insights
Work with Engineering on product customisations, feature requests, and solution development
Provide technical leadership and account-level strategic input to internal stakeholders
Maintain accurate CRM records and regularly report opportunity progress
Support other MEA markets remotely and on-site where required
Travel frequently across the territory and wider MEA region, including customer-site fieldwork

Requirements

What you’ll need

Bachelor’s degree in Engineering or Computer Science is required
Fluent Arabic and English, spoken and written; both are required
7+ years in a presales, technical sales, or solutions engineering role within physical access control
Proven experience supporting access control and biometric projects in Egypt, Kuwait and/or the Levant
Established relationships with consultants, system integrators, security contractors, distributors, and key end users
Experience in government, critical infrastructure, transportation, banking, oil & gas, healthcare, hospitality, smart cities, or large enterprise
Familiarity with consultant-driven specifications, prequalification, procurement requirements, and large-scale tender submissions
Experience enabling and supporting channel partners across multiple countries and cultures
Strong hands-on knowledge of HID PACS portfolio, including HID Signo readers, iCLASS SE, Seos, iCLASS, MIFARE Classic, MIFARE DESFire, Prox, Apple Wallet, Google Wallet, HID Mobile Access, NFC, BLE, Mercury controllers, HID Aero controllers, HID face recognition readers, and fingerprint readers
Solid understanding of access control infrastructure, electronic locks, door hardware, turnstiles, speed gates, and life-safety requirements
Experience integrating biometric and access control solutions with Genetec, LenelS2, C
CURE 9000, Honeywell Pro-Watch/Win-Pak, Avigilon, or equivalent systems
Strong understanding of OSDP Secure Channel, RS-485, Wiegand, TCP/IP, and PoE
Experience with smart card readers, cryptography, security practices, and custom credential/card data formats
Knowledge of Windows, Windows Server, IP addressing, VLANs, Active Directory/LDAP, and SQL databases
Experience with REST, JSON, SOAP, SDKs, third-party integrations, Postman, or curl
Ability to interpret technical specifications, integration guides, and international standards
Proficient in Microsoft Word, Excel, and PowerPoint
Must hold, or be able to obtain, valid travel authorisation for international travel

Benefits

Comp & perks

Flexible work environment
Flexible work arrangements
Job sharing options
Part-time work options
Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, or internationally