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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing procedures and customer service, with strong organizational skills and the ability to manage multiple tasks effectively. Proficient in Microsoft Office and capable of supporting project management and administrative functions.
Highest-signal resume keywords
Billing Procedures KnowledgeCustomer Service ExperienceMicrosoft Office ProficiencyDetail-OrientedProject Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ProceduresCustomer ServiceProject ManagementMedical Billing/CodingDispatch Experience
Soft Skills
Excellent Communication SkillsOrganizational SkillsMultitasking AbilityPositive AttitudeTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelElectronic Spreadsheets
Certifications & Qualifications
Associate’s Degree
Industry Keywords
Billing TransactionsInstallation CoordinationCustomer QuestionsAdministrative FunctionsReporting Analysis
About the role
Key responsibilities & impact- Process billing transactions for new equipment
- Coordinate field planning
- Schedule technicians for new installation jobsites
- Use basic knowledge of installation equipment to answer customer questions during schedule confirmations
- Communicate with outside operations, Installation Managers, and Technicians
- Coordinate with the receivables department and U.S. branches to ensure accurate billing and prevent customer questions and complaints
- Create installation calls and enter or update customer and end-user information connected to door identification tags
- Complete customer-required billing documents and lien releases
- Perform administrative functions as directed by the Manager
- Support the reporting manager with daily functions
- Analyze reporting related to customer service calls
- Report directly to the NA Project Specialist Manager within the Finance department
Requirements
What you’ll need- Proven competence and knowledge of general billing procedures
- Associate’s degree or equivalent work experience
- 2 years of billing and/or customer service experience; medical billing/coding experience is a plus
- Project management experience is a plus
- Dispatch experience is a plus
- Solid computer skills
- Familiarity with Microsoft Office, Word, Excel, and electronic spreadsheets
- Excellent written and verbal communication skills
- Detail-oriented and strong organizational skills
- Ability to multitask and mitigate arising challenges
- Ability to work effectively within a team and independently
- Ability to work under pressure
- Positive attitude
- Flexibility to work overtime during month-end and as workload demands
- Ability to encourage and coach peers as appropriate
Benefits
Comp & perks- Competitive pay
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days
- 11 paid holidays
- Flexible scheduling
- Structured onboarding process
- Access to online courses
- Training from experienced colleagues and industry experts
- Length of Service awards
- Tuition reimbursement
- Service awards
- Opportunities for promotion and career development
- Leadership development programs
- Regular performance reviews