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Sales Operations, Key Account & Integration Administrator
ASSA ABLOY Opening Solutions. Coordinate and support global customer deployments, rollouts, integrations, and strategic initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Smartsheet for project management, reporting, and workflow automation, alongside strong analytical and organizational skills to support global customer deployments and integrations. Proficient in managing customer onboarding processes and maintaining data integrity across various systems.
Highest-signal resume keywords
Advanced Smartsheet ExpertiseProject Coordination ExperienceStrong Analytical SkillsServiceNow AdministrationCustomer Onboarding Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisReportingWorkflow AutomationContract ManagementIntegration AdministrationDashboard DevelopmentMicrosoft ExcelAPIsDocumentation Management
Soft Skills
Strong CommunicationOrganizational SkillsAttention to DetailCustomer-Focused MindsetProactive Problem Solving
Tools & Technologies
SmartsheetServiceNowCRMERPMicrosoft Office SuiteSAP
Industry Keywords
HospitalityTechnologySaaSGlobal Account ManagementAccess Control
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Coordinate and support global customer deployments, rollouts, integrations, and strategic initiatives
- Maintain project plans, deployment schedules, implementation trackers, and customer roadmaps
- Monitor project and integration progress, identify risks, and support issue resolution
- Collect, validate, and manage project information from customers, regional teams, technical resources, and internal stakeholders
- Coordinate integration onboarding and complete administrative steps before technical handover
- Support customer meetings, deployment reviews, and integration status calls with reports and progress updates
- Coordinate technical, sales, account management, and product teams for successful programme and integration execution
- Act as an operational contact for global hospitality accounts and integration partners
- Support customer requests, integration enquiries, project updates, escalations, and follow-up actions
- Support rollout of products, services, APIs, mobile access solutions, SDKs, customer programmes, and strategic initiatives
- Track customer onboarding, integration documentation, setup activities, and customer progression
- Collect, analyse, and maintain customer, integration, project, and commercial data
- Produce regular and ad hoc reports, declarations, performance reviews, dashboards, and recommendations
- Monitor data quality across CRM, ERP, ServiceNow, Smartsheet, project management, and reporting systems
- Support invoicing, commission tracking, forecasting, commercial reporting, agreements, contracts, renewals, and documentation
- Administer ServiceNow, Smartsheet, CRM, ERP, SharePoint, and project management platforms
- Design, build, and maintain Smartsheet project plans, trackers, forms, dashboards, reports, and automated workflows
- Manage Smartsheet workspaces, permissions, governance, collaboration standards, and data integrity
- Coordinate meetings, agendas, actions, presentations, reports, records, filing systems, and project repositories
- Provide operational and administrative support to Global Key Account, Sales Operations, and Integration teams
- Support process improvement, workflow automation, reporting enhancements, and strategic initiatives
Requirements
What you’ll need- Relevant degree or qualification
- Strong organisational, administrative, and project coordination skills
- Excellent analytical, reporting, and data management capabilities
- Advanced Smartsheet expertise, including dashboards, reports, forms, workflows, automations, formulas, and cross-sheet reporting
- Experience managing projects, customer programmes, and deployment coordination
- Advanced Microsoft Excel skills, including pivot tables, lookups, data analysis, and reporting
- Experience developing executive dashboards and management reporting
- Experience with ServiceNow administration and workflow management
- Knowledge of customer onboarding, integration administration, and contract management processes
- Familiarity with APIs, mobile-access solutions, and technology integrations
- Strong communication and stakeholder management skills
- Excellent attention to detail and documentation management
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Customer-focused, proactive, and solution-oriented mindset
- Comfortable working independently and collaboratively within a global team
- Experience using CRM, ERP, reporting, and project management systems
- Hospitality, technology, SaaS, access control, or global account management experience advantageous
- Microsoft Office Suite
- Smartsheet
- CRM
- ERP
- SAP
Benefits
Comp & perks- Generous and competitive total rewards package
- Comprehensive and career-development resources to expand your skills and maximise your potential
- Supportive and accessible leadership team
- Solid values platform
- Primarily work-from-home arrangement with occasional office visits as needed
- Training and development opportunities
- Regular feedback and career growth opportunities