Senior IT Specialist

ASSA ABLOY Opening Solutions

. Ensure day-to-day IT operations run effectively and efficiently .

Posted 9/23/2026full-timeMemphis • Tennessee • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, maintaining IT infrastructure, and providing exceptional customer service. Proficient in using ServiceNow for incident management and knowledgeable in various operating systems and technologies.

Highest-signal resume keywords

IT Support ExperienceWindows 10 KnowledgeMicrosoft Office 2016 and Office 365 KnowledgeActive Directory and Group PolicyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware and SoftwareServer PatchingPC PatchingIT Infrastructure MaintenanceWindows Server 2012/2016VMware vSphereMicrosoft AzureCCTV SystemsAccess Control SystemsMDM Solutions

Soft Skills

Excellent Communication SkillsTime Management SkillsOrganizational SkillsStrong Sense of UrgencyEthics and Confidentiality

Tools & Technologies

ServiceNowXerox MFPsHandheld RF Mobile ComputersDesktopsLaptopsTabletsCell PhonesPrintersLabel PrintersSmartphones

Industry Keywords

Information TechnologyComputer ScienceIT OperationsIT ProjectsFast-Paced Environment

Tech Stack

Tools & technologies

AzureServiceNowVMware

About the role

Key responsibilities & impact

Ensure day-to-day IT operations run effectively and efficiently
Support laptops, desktops, tablets, cell phones, desk phones, printers, label printers, Xerox MFPs, and handheld RF mobile computers
Troubleshoot hardware and software issues on client systems
Perform server, laptop, and PC patching
Maintain existing IT infrastructure and process documentation
Use ServiceNow for incident and service request management
Provide technical support and exceptional customer service for on-site users
Resolve issues or escalate them promptly to the appropriate support level
Oversee the integrity and security of IT systems
Provide advanced support for desktop and laptop computers, applications, and related technology
Lead IT projects through timely completion and alignment with business goals

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
2–3 years of IT support experience
Excellent oral and written communication skills
Strong time management and organizational skills
Knowledge of Windows 10
Knowledge of Microsoft Office 2016 and Office 365
Knowledge of Windows Server 2012/2016
Working knowledge of Active Directory and Group Policy
Knowledge of smartphones and MDM solutions
PC and server hardware knowledge
Familiarity with VMware vSphere and ESXi is a plus
Familiarity with Nutanix HCI is a plus
Intermediate knowledge of Microsoft Azure is a plus
Familiarity with CCTV and Access Control Systems is a plus
Excellent customer service skills and ability to interact with all levels courteously, helpfully, and professionally
Unquestionable ethics and proven ability to handle a high level of confidentiality
Must be available to work weekends and occasional off-hours
Must work effectively in a fast-paced environment and exhibit a strong sense of urgency
Must be authorized to work in the United States without current or future sponsorship requirements

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, and internationally
Diverse and inclusive teams
No travel required