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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while managing service contract activities and customer enquiries. Proficient in Microsoft Office, particularly Excel, to maintain accurate records and prepare service reports.
Highest-signal resume keywords
Customer Service BackgroundAttention To DetailProblem-Solving SkillsMicrosoft Excel ProficiencyEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability To Manage Multiple TasksAbility To Work IndependentlyTeam CollaborationBuilding Positive Relationships
Tools & Technologies
Business SystemsData Management
Industry Keywords
Service Contract ManagementAftermarket SalesCustomer EnquiriesService ReportsPlanned Maintenance Activities
About the role
Key responsibilities & impact- Report to the Service & Trade Sales Manager
- Manage customer enquiries and coordinate service contract activities
- Assist aftermarket and trade sales opportunities
- Act as the primary contact for service-related enquiries via email and telephone
- Manage service contract renewals
- Prepare service reports from engineer inspection sheets
- Maintain accurate Annual Service Plans and customer records
- Liaise with customers and site representatives to coordinate service visits
- Ensure planned maintenance activities are delivered effectively
- Follow up quotations to gather customer feedback, identify opportunities and maximize conversion rates
- Collaborate with service, engineering, operations and commercial teams to support business growth, maintain data accuracy and deliver excellent customer service
Requirements
What you’ll need- Strong customer service background
- Excellent attention to detail and problem-solving skills
- Ability to manage multiple tasks accurately and effectively
- Ability to work independently and as part of a team in a fast-paced office environment
- High proficiency in Microsoft Office, particularly Excel
- Confidence working with business systems and data
- Excellent written and verbal communication skills
- Ability to build positive relationships through professional email and telephone communication
Benefits
Comp & perks- Learning and career development opportunities, including online learning, management training and skills enhancement
- Competitive salary
- Variety of benefits including courses and discounts on various products