Service Coordinator

ASSA ABLOY Opening Solutions

. Organise and manage technician schedules for maintenance, quoted jobs, on-call and emergency work .

Posted 9/24/2026full-timeBangholme • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and scheduling capabilities, with a focus on customer service and effective communication. Proficient in managing technician schedules, maintaining accurate records, and providing administrative support in a fast-paced environment.

Highest-signal resume keywords

Service CoordinationCustomer Service SkillsTime ManagementProblem-Solving SkillsMS Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingRecord KeepingQuote PreparationInventory ManagementPurchase Order Creation

Soft Skills

Clear CommunicationAttention to DetailMultitaskingTeam CollaborationProactive Approach

Tools & Technologies

ServiceM8Exact

Certifications & Qualifications

Current Driver's Licence

Industry Keywords

Technician ManagementSubcontractor CoordinationCustomer Follow-UpAdministrative SupportFast-Paced Environment

About the role

Key responsibilities & impact

Organise and manage technician schedules for maintenance, quoted jobs, on-call and emergency work
Send technicians and subcontractors to jobs
Look after subcontractors, including their work, upgrades, quotes and invoices
Create purchase orders for subcontractor work from scheduled maintenance
Keep customers informed about service and installation timings and follow up when needed
Resolve customer issues or escalate them when required
Coordinate upgrades for key customers
Keep job details up to date in ServiceM8
Provide day-to-day administrative and operational support to the State Manager
Maintain organised and compliant documents, records and files
Assist with inventory when needed
Prepare quotes, answer phones and perform general filing and administrative tasks

Requirements

What you’ll need

1–3 years’ experience in a similar service coordination, dispatch or scheduling role
Strong geographic knowledge of your city/state
Excellent customer service skills with a professional phone manner
Solid computer skills, including the MS Office suite
Experience with Exact (advantageous but not essential)
A current driver’s licence and your own transport
Strong problem-solving skills with a positive, proactive approach
Excellent time management and the ability to meet deadlines
Clear, confident communication across all levels
High attention to detail and accuracy
Ability to multitask in a fast-paced environment
A collaborative team player who enjoys supporting others

Benefits

Comp & perks

A permanent role with a globally recognised organisation
A supportive, inclusive and team-oriented workplace
Ongoing training, feedback and development opportunities
The chance to grow your role locally, regionally or internationally
An opportunity to make a meaningful impact in service delivery and customer experience