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Service Sales Representative
ASSA ABLOY Opening Solutions. Interface with customers, field technicians, other departments, and management-level associates, with a focus on customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to develop and maintain relationships with clients while achieving sales quotas. Proficient in CRM systems and possesses a solid understanding of door hardware and related certifications.
Highest-signal resume keywords
Business Development ExperienceCustomer Relationship ManagementSales Quota AchievementCRM Systems FamiliarityAAADM Certification Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales QuotingAccount DevelopmentService ReportingAnalytical SkillsAttention to DetailProject ManagementDoor Hardware Knowledge
Soft Skills
OrganizationTeam CollaborationProblem-SolvingCommunication SkillsPositive Attitude
Tools & Technologies
MS Office ProductsCRM Systems
Certifications & Qualifications
AAADM Certification
Industry Keywords
Customer ServiceSales EnvironmentLocal Services BusinessProfessional AssociationsService Sales
About the role
Key responsibilities & impact- Interface with customers, field technicians, other departments, and management-level associates, with a focus on customer service
- Grow the local services business by developing new account opportunities
- Maintain existing customer relationships within the territory
- Maintain open communication with customers regarding work schedules and meeting expectations
- Meet monthly and quarterly service sales quotas
- Meet monthly and quarterly service quoting quotas
- Understand and use the company’s quoting and CRM processes and systems
- Submit forecasts and reports in a timely, legible manner
- Make continual in-person visits to local end users
- Maintain relationships with major customers
- Foster relationships with new prospects
- Provide customers with requested service reports
- Be involved in customer complaints and the resolution process
- Understand competitors’ pricing, strengths, and weaknesses
- Join and maintain professional associations to enhance selling opportunities
- Understand workflow with Dispatch/Administrative Assistant in the local District
- Perform other related duties as required or assigned
Requirements
What you’ll need- Marketing or business degree preferred
- 2-3 years’ experience in a business development/sales environment
- Must demonstrate a high level of organization
- Ability to work well within a group in a team environment
- Self-motivating, problem-solving, capable of managing multiple projects
- Professional appearance
- Positive attitude
- Grace under pressure
- Accuracy and attention to detail
- Sharp analytical skills
- Exceptional organization skills
- Ability to take direction well
- Excellent verbal communication skills
- High-energy, results-oriented approach
- Reliable and disciplined
- Excellent follow-up skills
- Working knowledge of MS Office Products
- Familiarity with CRM systems
- Understanding of AAADM Certification
- Knowledge and understanding of the functions and use of door hardware/electric door hardware
Benefits
Comp & perks- Competitive pay
- Robust health insurance options
- Retirement plans
- PTO
- Paid holidays
- Tuition reimbursement
- Service awards
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days and 11 paid holidays
- Flexible scheduling
- Structured onboarding process
- Access to online courses
- Learning from experienced colleagues and industry experts
- Length of Service awards