Software Product Manager

ASSA ABLOY Opening Solutions

. Define, own, and communicate the product vision, market positioning, strategic direction, and multi-year roadmap for PERSONA Campus Online .

Posted 9/24/2026full-timeNew Haven • Connecticut • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management within the electronic access control industry, focusing on higher education environments. Capable of translating customer insights into actionable product requirements while leading cross-functional teams to drive product success and market adoption.

Highest-signal resume keywords

Product ManagementAccess Control TechnologiesCustomer DiscoveryCross-Functional Team LeadershipHigher Education Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DevelopmentMarket AnalysisBusiness Case DevelopmentSoftware Development LifecycleRequirements GatheringData-Driven Decision MakingProduct Success MetricsAgile Product DevelopmentIntegration with APIsCustomer Validation

Soft Skills

Excellent Communication SkillsDecision-Making SkillsAbility to PrioritizeInfluencing OutcomesFacilitation Skills

Tools & Technologies

PERSONA Campus OnlineASSA ABLOY SolutionsAperio TechnologyCampus Card SystemsStudent Information SystemsMobile Credential PlatformsCloud ServicesFirmwareConnected Physical DevicesCommunication Protocols

Certifications & Qualifications

Bachelor's Degree in Business, Marketing, Engineering, or Information TechnologyValid Passport for International Travel

Industry Keywords

Electronic Access ControlHigher EducationCampus SecurityCredentialsImplementation EnvironmentsProcurement ProcessesMarket PositioningCustomer SuccessSales EngineeringTechnical Support

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define, own, and communicate the product vision, market positioning, strategic direction, and multi-year roadmap for PERSONA Campus Online
Identify market opportunities and customer challenges that drive product growth and differentiation
Lead product development from customer discovery and concept definition through requirements, validation, launch, and market adoption
Conduct customer research, interviews, and market analysis
Translate customer insights into prioritized requirements, user workflows, acceptance criteria, and measurable business outcomes
Develop business cases evaluating market opportunity, customer impact, costs, competitive differentiation, and expected ROI
Ensure products address scalability, cybersecurity, quality, and compatibility requirements
Collaborate with software, hardware, firmware, QA, cybersecurity, implementation, sales, marketing, and support teams
Align stakeholders around priorities, timelines, and expected outcomes
Ensure new functionality supports credentials, readers, locks, controllers, communication infrastructure, integrations, and backward compatibility
Gather input from customers, prospects, sales, customer experience, technical support, implementation teams, and industry partners
Monitor customer needs, competitive activity, technology trends, cybersecurity requirements, and higher-education developments
Support strategic customer meetings, product demonstrations, industry conferences, and major sales opportunities
Coordinate launch readiness, including positioning, messaging, training, documentation, compatibility guidance, sales enablement, and support preparation
Define and track product success metrics such as adoption, customer satisfaction, revenue growth, support trends, and launch performance
Use data-driven insights to inform roadmap decisions
Collaborate with the Technical Support Manager on development priorities, resource allocation, sustaining versus new product work, and transition of releases into support and maintenance

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Engineering, Information Technology, or a related discipline, or equivalent industry experience
Experience in product management, solutions consulting, implementation, customer success, technical support, sales engineering, or a related role within the electronic access control industry
Direct experience working with colleges and universities on access control, campus credentials, residence hall security, campus card systems, or related technologies
Strong understanding of higher-education stakeholders, procurement processes, implementation environments, and academic operating cycles
Working knowledge of access-control technologies, including software platforms, credentials, readers, locks, controllers, communication protocols, and system integrations
Ability to conduct customer discovery and translate business needs into actionable product requirements
Strong business acumen and decision-making skills
Ability to prioritize competing opportunities and communicate trade-offs
Ability to lead cross-functional teams and influence outcomes without direct authority
Excellent written, verbal, presentation, and facilitation skills
Experience with software development lifecycles, release planning, customer validation, and structured new product development processes
Ability to travel up to 50%, including domestic and international travel
Valid passport with the ability to maintain eligibility for international travel
Preferred: Experience with PERSONA Campus Online or similar higher-education access control platforms
Preferred: Familiarity with ASSA ABLOY electronic access solutions, including Aperio technology, controllers, locks, and associated door hardware
Preferred: Experience integrating with campus card systems, student information systems (SIS), mobile credential platforms, APIs, and third-party applications
Preferred: Experience managing products combining installed software, cloud services, firmware, and connected physical devices
Preferred: Experience working within agile product development environments

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, or internationally
Diverse and inclusive team environment