Store & Operations Supervisor

ASSA ABLOY Opening Solutions

. Manage customer inquiries via Line, Facebook, and WhatsApp .

Posted 9/21/2026full-timeBangkok • ThailandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inquiries and sales processes while providing operational support to franchisees. Proficient in analyzing performance metrics and market trends to drive sales and ensure compliance with brand standards.

Highest-signal resume keywords

Retail Operations ManagementSales SupervisionFranchise ManagementCustomer Relationship ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementLead Conversion AnalysisProduct PresentationQuotation PreparationOrder Management

Soft Skills

Strong LeadershipEffective CommunicationAnalytical SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeReporting Tools

Industry Keywords

Retail ManagementFranchise ComplianceMarket Trend AnalysisCustomer Feedback Management

About the role

Key responsibilities & impact

Manage customer inquiries via Line, Facebook, and WhatsApp
Follow up leads, conduct product presentations, prepare quotations, and close sales
Train store operators and promoters and maintain training materials
Manage orders, delivery coordination, installation scheduling, customer feedback, and post-installation follow-up
Support franchisees with operational and sales guidance
Monitor franchise performance and ensure compliance with brand standards
Coordinate with internal teams and support marketing and product launch activities
Drive sales targets and monitor store performance
Manage staff scheduling and compliance
Analyze lead conversion rate, sales revenue, and footfall traffic
Provide recommendations to improve performance
Monitor market trends and analyze direct and indirect competitors

Requirements

What you’ll need

Bachelor degree in Business Administration, Retail Management, Marketing or related field
2-4 years experience in retail operations, sales supervision or franchise management
Strong leadership, communication, analytical and problem-solving skills
Proficient in Microsoft Office and reporting tools
Ability to travel as required
Travel required: 61%-100%

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, or internationally
Diverse and inclusive team environment