Technical Order Processor

ASSA ABLOY Opening Solutions

. Interpret customer specifications, drawings, hardware templates, and order information .

Posted 11/3/2026full-timeMilan • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in interpreting customer specifications and technical drawings while providing problem-solving support to manufacturing and customers. Skilled in creating accurate work-order instructions and managing multiple orders to meet productivity and quality goals.

Highest-signal resume keywords

AutoCAD ProficiencyApplied Mathematical SkillsTechnical Drafting ExperienceInterpersonal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Blueprint InterpretationDetailingDrawing InterpretationMathematical Problem-SolvingOrder ProcessingTechnical SupportPricing CalculationManufacturing Documentation

Soft Skills

Excellent Communication SkillsTime-Management SkillsTeam Collaboration

Tools & Technologies

AutoCADDraftSightMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Hollow Metal ManufacturingArchitectural Hardware IndustrySteel ConstructionBuilding ProductsManufacturing Processes

About the role

Key responsibilities & impact

Interpret customer specifications, drawings, hardware templates, and order information
Create accurate, manufacturable work-order instructions for doors, frames, and related products
Research technical requirements and identify and resolve discrepancies
Prepare or revise detailed drawings for manufacturing using AutoCAD or DraftSight
Communicate with customers and manufacturing partners to support accurate and timely order completion
Process customer orders ranging from basic stock to highly configured orders and detailing
Handle technical inquiries from manufacturing and customers
Submit and document information requests, clarifications, and changes using established protocol
Communicate with customers regarding discrepancies and application conflicts
Provide technical and problem-solving support to manufacturing and customers
Calculate or verify pricing for custom products according to established guidelines
Review order documentation and prepare orders for processing
Meet productivity, quality, and lead-time goals
Complete the Correspondence Course and demonstrate continuous learning
Maintain confidentiality of customer, competitive, and proprietary information
Work effectively in a team environment

Requirements

What you’ll need

High School Diploma or GED
Applied mathematical and problem-solving skills, including algebra and geometry
Ability to interpret hardware templates, blueprints, and architectural or structural drawings
Proficiency in Microsoft Word, Excel, Outlook, and other common computer applications
Excellent interpersonal, written, and verbal communication skills
Demonstrated organizational, planning, and time-management skills
Ability to manage multiple concurrent orders while maintaining accuracy and meeting deadlines
Experience with AutoCAD, DraftSight, or similar technical drafting applications preferred
Knowledge of drafting, detailing, drawing interpretations, and related design principles preferred
General knowledge of steel construction preferred
Hollow metal manufacturing experience preferred
Understanding of the architectural hardware industry, building products and/or structures preferred
Ability to work overtime, including extended shifts and weekends, as business needs require
Must be able to remain in a stationary position 50% or more of the time
Must be able to constantly operate a computer and other office machinery
Must be able to work in an open cube work environment with a quiet to moderate noise level

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Career growth opportunities locally, regionally, or internationally