Technical Support Engineer

ASSA ABLOY Opening Solutions

. Diagnose, troubleshoot, and resolve hardware, software, connectivity, media, and encoding-related issues on supported products .

Posted 10/15/2026full-timeCardiff • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues related to hardware, software, and connectivity while providing exceptional customer support. Proficient in creating technical documentation and guiding users through complex technical concepts.

Highest-signal resume keywords

Technical Support ExperienceElectromechanical Equipment KnowledgeIP Networking UnderstandingProfessional English Communication SkillsTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingFault Diagnosis TechniquesSoftware InstallationDevice DriversSystem LogsTechnical Support DocumentationField Service SupportProduct SupportElectronics KnowledgeClient Operating Systems

Soft Skills

Customer Experience ManagementClear CommunicationProblem Resolution

Tools & Technologies

Remote Support ToolsKnowledge Management SystemsOffice Productivity Tools

Certifications & Qualifications

Technical Qualification in Information TechnologyTechnical Qualification in ElectronicsTechnical Qualification in Electromechanics

Industry Keywords

Technical SupportField ServiceRepairProduct SupportPrinting EquipmentPersonalization EquipmentService PartnersDistributorsEnd Users

About the role

Key responsibilities & impact

Diagnose, troubleshoot, and resolve hardware, software, connectivity, media, and encoding-related issues on supported products
Manage technical support cases from initial intake through resolution
Provide timely updates and escalate cases when required
Deliver technical assistance through phone, email, chat, remote support sessions, and occasional on-site interventions
Document technical findings, defect symptoms, troubleshooting activities, and resolution details
Create and maintain technical support documentation, knowledge articles, troubleshooting guides, and service information
Support distributors, service partners, resellers, and end users with technical guidance and problem resolution
Identify trends, recurring issues, root causes, and opportunities to improve products and support processes
Provide Engineering, Quality, and Product teams with feedback from field incidents and customer-reported issues
Assist with warranty, repair, product return, and service-related activities
Maintain a positive customer experience while balancing technical quality, response priorities, and business needs

Requirements

What you’ll need

Technical qualification in Information Technology, Electronics, Electromechanics, Maintenance, or a related discipline, or equivalent practical experience
Experience in technical support, field service, repair, or product support environments
Practical understanding of electromechanical equipment, electronics, and structured fault diagnosis techniques
Knowledge of client operating systems, device drivers, software installation, system logs, and standard office productivity tools
Working knowledge of IP networking and peripheral connectivity
Professional English communication skills, both written and verbal
Ability to explain complex technical concepts clearly to users with varying levels of technical expertise
Ability to create concise, accurate, and reusable technical documentation
Experience supporting printing, identification, personalization, or electromechanical equipment
Experience supporting distributors, service partners, or professional end users
Fluency in French or another language relevant to the supported region
Applicants must be currently and legally authorized to reside and work in the United Kingdom
Immigration sponsorship is not available
International relocation or remote work arrangements outside of the hiring country will not be considered

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Flexible work environment
Regular feedback, training, and development opportunities
Global organization and opportunities to grow the role locally, regionally, or internationally