Technical Support Specialist – Training and Technical Support

ASSA ABLOY Opening Solutions

. Handle technical inquiries by phone, email, remote access, and on-site .

Posted 10/23/2026full-timeWaldbüttelbrunn • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support across hardware, firmware, and software systems, with a strong focus on customer engagement and effective training delivery. Proficient in creating and improving training materials while ensuring quality assurance in technical documentation.

Highest-signal resume keywords

Technical SupportHardware InstallationFirmware TroubleshootingTraining DeliveryBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportHardware InstallationFirmware TroubleshootingSoftware TestingNetworking KnowledgeRoot-Cause AnalysisQuality Assurance TestingTechnical DocumentationTraining DevelopmentCustomer Service

Soft Skills

Excellent Communication SkillsCustomer-Focused AttitudeTeam SpiritIndependent ApproachReliable Work Ethic

Certifications & Qualifications

Technical Vocational Training

Industry Keywords

IT ServicesTechnical SupportTraining SessionsSeminarsDocumentation Concepts

About the role

Key responsibilities & impact

Handle technical inquiries by phone, email, remote access, and on-site
Provide 1st-, 2nd-, and 3rd-level support for customers, partners, and OEMs
Analyze and resolve technical issues at the hardware, firmware, and software levels
Install, configure, and commission hardware and software systems
Assist with repair, maintenance, and servicing activities
Conduct quality assurance testing and prepare technical documentation
Support the planning, organization, and delivery of training sessions and seminars
Create and continuously improve training, instructional, and documentation materials
Participate in customer, partner, and employee training sessions on-site and remotely
Progressively take independent responsibility for delivering technical training sessions and seminars
Provide technical support for and deputize the Training and Seminar Manager
Contribute to modern training and documentation concepts
Develop an expert role in system and product training

Requirements

What you’ll need

Completed technical vocational training or comparable qualification
Good knowledge of PC, networking, and operating system technologies
Strong technical understanding of hardware and software, with an interest in troubleshooting and root-cause analysis
Customer-focused attitude and enjoyment of working with customers
Excellent communication skills and team spirit
Independent, reliable, and responsible approach to work
Willingness to travel for training, service, and customer assignments
Interest in communicating knowledge clearly and delivering training sessions
Good written and spoken German and English
Experience in technical support or IT services is an advantage
Knowledge of networking, firmware, or software testing is an advantage
Initial experience delivering training sessions, workshops, or technical presentations is an advantage

Benefits

Comp & perks

Flexible working hours
Mobile working
30 days of annual leave
Company car, also available for private use
Individual training and professional development opportunities
Company pension scheme
Corporate benefits
Bicycle leasing
Employee referral program
Convenient transport links
Ample parking
Company events such as summer parties and Christmas celebrations
Comprehensive onboarding supported by experienced colleagues
Appreciative company culture with an informal, first-name basis and a friendly, family-like atmosphere