Technical Support Technician

ASSA ABLOY Opening Solutions

. Provide remote technical support to end users and certified partners in the Americas region .

Posted 10/16/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical acumen in troubleshooting and diagnosing issues with Traka hardware and software, alongside a solid understanding of Networking, Windows Operating Systems, and Enterprise Cloud environments. Excels in providing remote technical support and training while maintaining high standards of customer service and operational excellence.

Highest-signal resume keywords

Technical Support ExperienceNetworking (TCP/IP)Windows Operating SystemsEnterprise Cloud Environments (AWS, Azure)Diagnostic and Fault-Finding Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnostic SkillsFault-Finding SkillsRemote Systems TrainingSoftware UpgradesDatabase UpgradesDevice UpgradesReading BlueprintsInterpreting SchematicsMaintaining CRM

Soft Skills

Excellent Communication SkillsHighly OrganizedCustomer Service PassionAbility to Prioritize WorkloadsOral and Written Communication Skills

Tools & Technologies

Traka HardwareEmbedded Windows ApplicationsWeb-Based Client SoftwareTicketing SystemsMicrosoft Office (Word, Excel, PowerPoint, Outlook)

Industry Keywords

Technical SupportService Management PolicyOperational ExcellenceInstallation PracticesMaintenance Practices

Tech Stack

Tools & technologies

AWSAzureCloudTCP/IP

About the role

Key responsibilities & impact

Provide remote technical support to end users and certified partners in the Americas region
Investigate and resolve issues with Traka hardware, embedded Windows applications, and web-based client software
Provide remote systems training as needed
Recreate and troubleshoot field and support-case issues using lab hardware and software
Troubleshoot and diagnose issues through detailed analysis of system-generated log files
Read and interpret blueprints, diagrams, submittals, specifications, software/system programs, schematics, and operational/product manuals
Perform remote software, database, and device upgrades within the agreed scope of work
Work with the Technical Support Manager to improve technical support and service processes
Contribute product and feature development suggestions
Complete service forms, reports, and documentation and maintain the CRM according to service management policy
Ensure systems are serviced according to Traka guidelines, requirements, and US and state laws
Perform other duties assigned by the Supervisor/Manager

Requirements

What you’ll need

College degree in a technical / engineering field or equivalent experience
Very strong technical acumen and diagnostic and fault-finding skills in software applications and hardware electronics / embedded systems
Strong practical knowledge and experience with Networking (TCP/IP); certifications an advantage
Strong knowledge of Windows Operating Systems including Windows Server
Knowledge of installation and maintenance practices
Experience working with Enterprise Cloud environments including AWS, Azure
Experience operating in a Technical Support team working with ticketing systems and defined processes
A fanatical passion for customer service and operational excellence
Excellent communication skills with the ability to communicate at different levels within an organization
Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
Highly organized and ability to prioritize workloads and tasks
Excellent oral and written communication skills
Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols
Ability to work with graphic display units, touchscreens, etc.
Ability to lift, roll and carry demo equipment up to 50 lbs during travels
Ability to travel and sit on a plane or car for extended hours

Benefits

Comp & perks

15 days PTO in addition to federal holidays
Health insurance
Dental insurance
Vision insurance
401k option
Employee Assistance Program
Laptop
Generous and competitive total rewards package
Comprehensive and career-development resources to expand your skills and maximise your potential
Supportive and accessible leadership team
Solid values platform
Equal employment opportunities
Reasonable accommodations for qualified individuals with disabilities throughout the recruiting and hiring process