Vice President – Digital Customer Experience Strategy

ASSA ABLOY Opening Solutions

. Define and lead the vision, strategy, and roadmap for the end-to-end digital customer experience .

Posted 10/6/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and leading digital customer experience strategies, leveraging data and analytics to enhance customer engagement and drive business outcomes. Proven ability to influence stakeholders and implement enterprise-scale transformations across multiple business units.

Highest-signal resume keywords

Digital Customer Experience StrategyCustomer Journey DesignData Analytics and InsightsDigital Transformation LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital StrategyCustomer ExperienceHuman-Computer InteractionInteraction DesignInformation ArchitectureDigital MediaPlatform StrategyUser-Centered DesignWorkflow OptimizationDigital Adoption

Soft Skills

Influencing Without AuthorityExecutive CommunicationStakeholder EngagementLeadershipCollaboration

Tools & Technologies

Customer PortalsMobile ApplicationsDigital ServicesData ServicesAI and Automation

Industry Keywords

Customer WorkflowsBusiness TransformationDigital ExperienceEnterprise-Scale TransformationCustomer Engagement

About the role

Key responsibilities & impact

Define and lead the vision, strategy, and roadmap for the end-to-end digital customer experience
Develop understanding of customer workflows, needs, and challenges across the specification, purchase, deployment, and management lifecycle
Establish a holistic view of customer journeys across websites, software platforms, customer portals, integrations, mobile applications, and digital services
Identify friction points and opportunities to simplify, streamline, and improve customer interactions across digital channels
Partner with Product, Engineering, Customer Success, Sales, Marketing, and Operations to align investments around customer and business outcomes
Serve as the executive advocate for customer-centric decision-making
Drive a unified experience strategy across products, platforms, brands, and business units
Translate customer insights, market trends, and competitive intelligence into strategic recommendations and investment priorities
Establish governance, standards, and best practices for digital experiences across the software solution portfolio and digital touchpoints
Champion user-centered design, usability, accessibility, and workflow optimization
Leverage data, analytics, and customer research to guide prioritization and continuous improvement
Identify opportunities through AI, automation, integrations, data services, and emerging digital technologies
Influence product, platform, and acquisition strategies by representing the voice of the customer
Work with business unit leaders to support growth, adoption, operational efficiency, and competitive differentiation
Communicate digital experience priorities, opportunities, and outcomes to executive leadership and key stakeholders
Report directly to the President of Building Technology Solutions

Requirements

What you’ll need

Bachelor’s degree in digital strategy, customer experience, human-computer interaction, interaction design, information architecture, digital media or related field
Master's degree or equivalent leadership experience preferred
15+ years of progressive leadership experience in digital experience, digital transformation, customer experience, product management, or related fields
Experience leading enterprise-scale transformation across multiple business units
Demonstrated success improving customer engagement, digital adoption, and business outcomes
Proven ability to influence executive stakeholders and drive changes in complex organizations
Deep understanding of customer workflows, digital product ecosystems, platform strategy, and business transformation
Experience in digital transformation, platform strategies, product ecosystems, and customer journey design
Knowledge of front-end design and development processes, human behavior, business strategy, and technology
Ability to leverage data, analytics, and customer research
Ability to influence without direct authority across complex organizations

Benefits

Comp & perks

Bonus eligible
Medical, Dental, Vision along with various plan options to choose from
Continuous professional development opportunities
Environment that fosters internal growth and mobility
Competitive compensation and benefits package
Multiple healthcare options
Tuition reimbursement
Matching 401k
Generous holiday schedule
Paid time off
Employee pricing on ASSA ABLOY products
Discount programs for travel, entertainment, and more
Regular feedback, training, and development opportunities
Diverse and inclusive teams