Call Center Team Lead

Assembly Health

. Answer patient calls and questions .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medical Billing and effective communication while managing patient accounts and resolving issues. Capable of collaborating with teams and maintaining confidentiality in a fast-paced environment.

Highest-signal resume keywords

Medical Billing BackgroundNextech ExperienceExcellent Communication SkillsTime Management SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingInsurance UpdatingCredit Card Payment ProcessingPatient Account ResolutionData Entry

Soft Skills

Customer Service FocusedTeamworkCollaborationSelf-MotivatedIntegrity

Tools & Technologies

Nextech

Industry Keywords

Patient AccountsCall Center OperationsConfidentialityEscalation ManagementCollection Agencies

About the role

Key responsibilities & impact

Answer patient calls and questions
Update and bill insurance
Take credit card payments
Resolve concerns and issues on patient accounts
Work with collection agencies on requests to remove accounts from collections
Respond to attorney requests for balances and correspondence
Serve as the primary escalation point for Call Center staff
Answer escalated calls from the offshore Call Center team
Assist in educating offshore Call Center staff
Update patient demographics
Perform other tasks and projects assigned by the manager
Report to the Senior Director of Operations

Requirements

What you’ll need

Nextech experience a plus
Medical Billing background
Excellent communication skills and professional demeanor
Ability to work under tight deadlines
Strong written and verbal communication skills with customer service focused aptitude
Detail-oriented, self-motivated team player
Teamwork and collaboration skills
Time management and organization skills
Integrity to maintain confidentiality when working with sensitive business data
Ability to function well in a fast-paced and at times stressful environment
Prolonged periods of sitting at a desk and working at a computer
Ability to lift and carry items weighing up to 10 pounds at times

Benefits

Comp & perks

Ongoing training and development programs
Virtual and in-person events to connect with your team
Competitive benefit packages
Paid holidays
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Eligibility for company bonus programs