Assembly Health

Call Center Representative

• Greet patients in a friendly and positive manner
• Discuss and answer customer questions with a goal of one-call resolution
• Update confidential information and insurance billing
• Process credit card payments
• Manage internal work-queue tasks and update information as necessary
• Respond to website patient inquiries by phone, discuss concerns, and provide resolution
• Work with collection agencies to update and provide accurate information
• Respond to attorney requests for balances and correspondence; update and bill insurance
• Complete workflows for patient self-pay accounts, review correspondence, post payments, and resolve concerns

Medical Billing Call Center Representative

System Administrator

• Lead full-cycle NextGen Enterprise implementations for new Physician RCM clients, from discovery through go-live and post-live stabilization
• Conduct workflow assessments and translate client-specific requirements into system configuration plans
• Coordinate with internal teams, client stakeholders, and NextGen support resources to meet implementation milestones
• Configure practices, enterprises, locations, providers, facilities, payers, insurance, users, security, roles, work queues, and operational workflows
• Configure claim, charge, payment, adjustment, ERA/835, claim/837, statement, patient-billing, rules, edits, and claim-scrubbing workflows
• Manage test and production environments
• Identify and resolve configuration gaps affecting billing efficiency, coding accuracy, or collections performance
• Develop and deliver tailored end-user training programs
• Serve as a NextGen subject matter expert during and after implementation
• Provide Tier 2/3 application support, troubleshoot system issues, and recommend solutions
• Maintain implementation documentation, configuration guides, data mapping specifications, and go-live checklists
• Contribute to internal NextGen implementation best practices
• Collaborate with RCM leadership on system enhancements that improve revenue cycle outcomes

Enterprise System Administrator

Technical Customer Success

• Implement and onboard new RCM clients from initial kickoff through successful go-live and stabilization
• Gather and document client workflows, operational requirements, payer information, provider data, and billing configurations
• Develop and manage implementation timelines, deliverables, dependencies, and client action items across multiple concurrent implementations
• Coordinate payer enrollment, ERA/EFT setup, clearinghouse enrollment, EDI configuration, and provider/NPI/TIN setup
• Identify implementation risks, workflow gaps, and potential revenue-impacting issues before go-live
• Validate system configuration and conduct pre-go-live testing for claims, interfaces, reports, and financial workflows
• Lead kickoff calls, implementation meetings, training sessions, and executive-level status updates
• Partner with Operations, Coding, Credentialing/Enrollment, IT, EDI, Finance, and Account Management
• Establish implementation KPIs and monitor early post-go-live performance, including claim acceptance, clean claim rate, charge lag, payment activity, denials, and A/R trends
• Create and maintain implementation documentation, SOPs, workflow diagrams, issue logs, and transition documentation

Medical Billing Call Center Representative

Enterprise System Administrator

RCM Implementation Account Manager