Customer Success Specialist – Spravato

Assembly Health

. Assist with onboarding new clients by coordinating meetings, gathering and tracking documentation, and aligning internal teams on next steps .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and medical billing processes, with a strong focus on attention to detail and effective communication in a fast-paced environment. Proficient in managing multiple accounts while collaborating with cross-functional teams to ensure client satisfaction and operational efficiency.

Highest-signal resume keywords

Client OnboardingMedical Billing WorkflowsSpravato® Treatment Program SupportCollaborateMDMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingA/R ManagementClient Account ManagementData CompilationSystem SetupPayer MappingConnectivity ValidationAttention to DetailProcess ImprovementDocumentation Tracking

Soft Skills

Strong Communication SkillsTeam CollaborationAdaptabilityProfessionalismTime Management

Tools & Technologies

CollaborateMDKipu EMRMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Behavioral HealthMulti-Specialty PracticesASAM CriteriaLOCUS Billing CriteriaClient-Facing Role

About the role

Key responsibilities & impact

Assist with onboarding new clients by coordinating meetings, gathering and tracking documentation, and aligning internal teams on next steps
Maintain and update onboarding checklists, client trackers, and project timelines
Participate in client calls, document action items, track follow-ups, and keep stakeholders informed
Manage a caseload of 25 or more accounts while maintaining accuracy, efficiency, and deadlines
Participate in recurring A/R meetings with the Customer Success Manager and Account Managers
Assist with system setup, including clearinghouse enrollment, payer mapping, and connectivity validation
Maintain secure records of system logins, access credentials, and platform-specific details
Monitor client account health and escalate concerns to internal teams and management
Compile and organize data for client meetings
Communicate professionally with clients via email, phone, and video calls
Collaborate with billing, utilization review, and verification of benefits teams to resolve client questions and concerns
Contribute to special projects and continuous process improvement initiatives
Take on additional projects and tasks as assigned

Requirements

What you’ll need

At least 3 years of experience in medical billing, A/R management, or client onboarding, preferably within behavioral health or multi-specialty practices
Previous experience in a client-facing role supporting Spravato® and/or ketamine treatment programs is required
Solid knowledge of professional medical billing workflows
Familiarity with CollaborateMD and Kipu EMR is a strong plus
Understanding of ASAM and LOCUS billing criteria is highly desirable
Exceptional attention to detail and ability to follow structured processes while adapting to evolving client needs
Strong communication skills and ability to work in a team-oriented, cross-functional environment
Proficiency with Microsoft Office, especially Outlook, Word, and Excel
Professional working environment at home, including phone and internet access
Ability to work in a fast-paced, dynamic, and sometimes high-pressure environment
Ability to sit for prolonged periods and work at a computer
Ability to lift and carry items weighing up to 10 pounds at times

Benefits

Comp & perks

Career growth opportunities
Ongoing training and development programs
Transparent work environment
Virtual and in-person team events
Competitive benefit packages
Paid holidays
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Eligible employees may participate in company bonus programs