Medical Billing Call Center Representative

Assembly Health

. Greet patients in a friendly and positive manner .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution in a healthcare setting. Capable of managing high-volume calls while maintaining attention to detail and professionalism.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceHigh-Volume Call HandlingCommunication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance BillingPayment ProcessingWorkflow ManagementData EntryPatient Account Management

Soft Skills

Excellent CommunicationTeam PlayerSelf-MotivatedAbility to Work Under PressureDetail-Oriented

Industry Keywords

Call CenterCustomer SupportPatient InquiriesCollection AgenciesSelf-Pay Accounts

About the role

Key responsibilities & impact

Greet patients in a friendly and positive manner
Discuss and answer customer questions with a goal of one-call resolution
Update confidential information and insurance billing
Process credit card payments
Manage internal work-queue tasks and update information as necessary
Respond to website patient inquiries by phone, discuss concerns, and provide resolution
Work with collection agencies to update and provide accurate information
Respond to attorney requests for balances and correspondence; update and bill insurance
Complete workflows for patient self-pay accounts, review correspondence, post payments, and resolve concerns

Requirements

What you’ll need

Proven experience answering high-volume calls in a call center or other customer support role is preferred
Previous healthcare experience is a big plus
Excellent communication skills and professional demeanor
Ability to work under tight deadlines
Strong written and verbal communication skills with customer-service-focused aptitude
Detail-oriented, self-motivated team player
Ability to function well in a fast-paced and sometimes stressful environment
Ability to sit at a desk and work at a computer for prolonged periods
Ability to lift and carry items weighing up to 10 pounds at times

Benefits

Comp & perks

Ongoing training and development programs
Virtual and in-person events to connect with your team
Competitive benefit packages
Paid holidays
Paid time off
Medical benefits
Dental benefits
Vision benefits
401(k)
Opportunity to participate in company bonus programs