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RCM Implementation Account Manager
Assembly Health. Implement and onboard new RCM clients from initial kickoff through successful go-live and stabilization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare Revenue Cycle Management (RCM) with a strong focus on client onboarding, implementation, and performance monitoring. Proficient in managing project timelines, documentation, and cross-functional collaboration to ensure successful go-live and stabilization.
Highest-signal resume keywords
Healthcare Revenue Cycle Management (RCM)Client Onboarding and ImplementationPayer Enrollment and EDI ConfigurationImplementation Documentation and SOPsNextGen Enterprise Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Workflow DocumentationImplementation Timeline ManagementSystem Configuration ValidationPre-Go-Live TestingKPI Establishment and MonitoringHealthcare Reporting/Data AnalysisExcel ProficiencyCharge CaptureDenial ManagementPatient Collections
Soft Skills
Strong Client-Facing SkillsOrganizational SkillsProject Management SkillsAnalytical and Problem-Solving Skills
Tools & Technologies
NextGen EnterpriseClearinghousesPayer Portals
Industry Keywords
HIPAACMS RequirementsPayer Billing GuidelinesHealthcare Compliance Standards
About the role
Key responsibilities & impact- Implement and onboard new RCM clients from initial kickoff through successful go-live and stabilization
- Gather and document client workflows, operational requirements, payer information, provider data, and billing configurations
- Develop and manage implementation timelines, deliverables, dependencies, and client action items across multiple concurrent implementations
- Coordinate payer enrollment, ERA/EFT setup, clearinghouse enrollment, EDI configuration, and provider/NPI/TIN setup
- Identify implementation risks, workflow gaps, and potential revenue-impacting issues before go-live
- Validate system configuration and conduct pre-go-live testing for claims, interfaces, reports, and financial workflows
- Lead kickoff calls, implementation meetings, training sessions, and executive-level status updates
- Partner with Operations, Coding, Credentialing/Enrollment, IT, EDI, Finance, and Account Management
- Establish implementation KPIs and monitor early post-go-live performance, including claim acceptance, clean claim rate, charge lag, payment activity, denials, and A/R trends
- Create and maintain implementation documentation, SOPs, workflow diagrams, issue logs, and transition documentation
Requirements
What you’ll need- 3–5+ years of experience in healthcare Revenue Cycle Management (RCM), within physician/professional billing
- Demonstrated experience implementing and onboarding new RCM clients, from initial kickoff through successful go-live and stabilization
- Strong understanding of the full physician revenue cycle, including patient registration, eligibility, charge capture, coding, claim submission, payment posting, denial management, A/R follow-up, and patient collections
- Experience gathering and documenting client workflows, operational requirements, payer information, provider data, and billing configurations
- Ability to develop and manage implementation timelines, deliverables, dependencies, and client action items across multiple concurrent implementations
- Experience coordinating payer enrollment, ERA/EFT setup, clearinghouse enrollment, EDI configuration, and provider/NPI/TIN setup
- Ability to identify implementation risks, workflow gaps, and potential revenue-impacting issues before go-live
- Experience validating system configuration and conducting pre-go-live testing, including claims, interfaces, reports, and financial workflows
- Strong client-facing skills with the ability to lead kickoff calls, implementation meetings, training sessions, and executive-level status updates
- Ability to partner effectively with internal teams including Operations, Coding, Credentialing/Enrollment, IT, EDI, Finance, and Account Management
- Strong organizational and project-management skills with the ability to manage deadlines and competing priorities independently
- Experience establishing implementation KPIs and monitoring early performance following go-live, including claim acceptance, clean claim rate, charge lag, payment activity, denials, and A/R trends
- Ability to create and maintain implementation documentation, SOPs, workflow diagrams, issue logs, and transition documentation
- Strong analytical and problem-solving skills with proficiency in Excel and healthcare reporting/data analysis
- NextGen Enterprise experience required
- Experience with clearinghouses, payer portals, and EDI workflows preferred
- Knowledge of HIPAA, CMS requirements, payer billing guidelines, and healthcare compliance standards
- Equivalent RCM experience or certifications may be considered in lieu of a degree
Benefits
Comp & perks- Company bonus programs for eligible employees
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Comprehensive benefits package