Forward Deployed Engineer, Triage

AssemblyAI

. Work across the entire customer base as a product expert and technical resource .

Posted 11/2/2026full-timeRemote • SingaporeJuniorMid-Level💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer support and solutions engineering, with a strong focus on resolving customer issues and translating feedback into actionable product improvements. Proficient in programming, particularly Python, and experienced in managing customer interactions through effective communication and documentation.

Highest-signal resume keywords

Technical Customer SupportPython ProgrammingREST API ExperienceStrong Written CommunicationCustomer Feedback Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonREST APIsCoding AgentsDebuggingTechnical SupportSolutions EngineeringCustomer Use Case MappingFeature Request FilingDocumentation ImprovementSDK Development

Soft Skills

Problem SolvingCommunicationCollaborationCustomer FocusContext Management

Tools & Technologies

Claude CodeCodexSlack

Industry Keywords

Customer SupportTechnical ResourceProduct ExpertEscalation ManagementAgent Quality Management

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Work across the entire customer base as a product expert and technical resource
Unblock customers facing technical issues
Escalate and route conversations to other teams, particularly commercial conversations
Build, iterate on, and manage internal customer support and operations agents
Bring the customer-facing chat agent back online and own agent quality
Resolve escalated customer problems and improve agents to handle similar cases
File actionable bugs and feature requests with Engineering and Research
Translate customer feedback into product changes
Improve documentation and SDKs to address customer confusion

Requirements

What you’ll need

2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development); 1 year considered for someone with a strong solutions background
Proficiency in at least one programming language; Python preferred
Daily use of coding agents like Claude Code or Codex, with real projects shipped using them
Ability to manage context across long tasks and check agent output before it reaches a customer
Experience with REST APIs and ability to read and debug customer code
Strong written communication; most of the job happens in Slack
Ability to map customer use cases to the capabilities of the API