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Assistant Director – Leave and Accommodation
Asset Living. Lead day-to-day administration of leave and accommodation programs and establish service expectations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leave administration and workplace accommodations, including compliance with FMLA, ADA, and state leave laws. Proven ability to lead teams, manage complex cases, and implement process improvements while maintaining confidentiality and discretion.
Highest-signal resume keywords
Leave AdministrationWorkplace AccommodationsFMLA ComplianceADA KnowledgeTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave AdministrationWorkplace AccommodationsFMLAADAUSERRADisability Benefits CoordinationCase ManagementProcess ImprovementMetrics AnalysisCompliance Risk Management
Soft Skills
Critical ThinkingDecision MakingCommunicationCoachingEmpathy
Tools & Technologies
Microsoft Office SuiteHRISCase-Management SystemsTicketing SystemsPayroll Systems
Industry Keywords
Human ResourcesLeave LawsEmployee RelationsReturn-to-Work PlanningConfidentiality
About the role
Key responsibilities & impact- Lead day-to-day administration of leave and accommodation programs and establish service expectations
- Directly supervise Leave & Accommodations Specialists, including work allocation, case review, coaching, training, deadline monitoring, and professional development
- Manage and provide direction on high-risk and complex leave and accommodation cases
- Guide and document the ADA interactive process and evaluate accommodations, alternatives, operational impact, and undue hardship
- Oversee eligibility, certification, designation, extensions, recertification, exhaustion, reduced schedules, military leave, state paid leave, personal leave, disability matters, and return-to-work requirements
- Serve as the primary escalation point for matters involving performance, attendance, discipline, retaliation, organizational changes, or separation
- Advise employees and leaders on responsibilities, documentation, timelines, restrictions, options, confidentiality, and company processes
- Manage third-party administrator relationships and coordinate with Benefits, Payroll, Employee Relations, HR leadership, Safety, and Legal
- Oversee return-to-work planning, medical releases, restrictions, modified duty, transitional work, schedule changes, and accommodation implementation
- Audit leave and accommodation files, usage, documentation, designations, restrictions, status changes, and return-to-work activity
- Develop reporting on caseloads, aging, response times, leave types, accommodation activity, outcomes, vendor performance, trends, and compliance risks
- Maintain policies, procedures, templates, manager guidance, and training; monitor legal and regulatory developments
- Ensure leave status, return dates, timekeeping, pay-related changes, benefits, restrictions, and employee records are accurately processed
- Maintain complete, accurate, and confidential case records
- Partner with HR and operational leaders on staffing impacts, workforce planning, and business continuity
- Support HR compliance initiatives, special projects, audits, acquisitions, transitions, and other assigned duties
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant experience may be considered
- Five or more years of progressive Human Resources experience preferred, including substantial direct experience with leave administration and workplace accommodations
- Prior leadership, team-lead, or supervisory experience strongly preferred
- Advanced working knowledge of FMLA, ADA, USERRA, pregnancy-related accommodation requirements, state and local leave laws, paid leave programs, disability benefits coordination, and the interactive accommodation process
- Experience administering leave and accommodation matters across multiple jurisdictions
- Ability to set expectations, prioritize workloads, coach performance, review work product, resolve escalations, and build accountable practices
- Strong critical-thinking and decision-making skills, including analysis of medical and operational information
- Excellent written and verbal communication skills
- Ability to manage a high-volume, complex caseload while overseeing team deliverables, deadlines, audits, projects, and follow-up
- Ability to analyze trends, maintain metrics, evaluate vendor performance, and implement process improvements
- Discretion handling medical information and sensitive employee records
- Proficiency in Microsoft Office Suite and experience with HRIS, case-management, ticketing, payroll, benefits, or leave-administration systems
- Ability to remain calm, professional, empathetic, and solutions-oriented in a fast-paced, changing environment