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Leave and Accommodation Specialist
Asset Living. Partner with employees, managers, and HR teams to administer leaves of absence and workplace accommodations consistently, timely, and compliantly.
About the role
Key responsibilities & impact- Partner with employees, managers, and HR teams to administer leaves of absence and workplace accommodations consistently, timely, and compliantly.
- Serve as a primary resource for leave and accommodation matters and coordinate with third-party administrators.
- Manage leave requests from intake through closure, including eligibility review, certification, designation, extensions, intermittent leave, and return-to-work coordination.
- Lead and document the ADA interactive process, evaluate reasonable accommodation options, conduct hardship analysis, coordinate implementation, and escalate complex matters.
- Analyze extended or indefinite leave, intermittent leave, medical restrictions, overlapping leave protections and benefits, hardship considerations, and alternative placement options.
- Explain leave and accommodation requirements, responsibilities, documentation expectations, timelines, and company policies to employees and leaders.
- Liaise with third-party leave and accommodation administrators to coordinate claims, review determinations, monitor documentation, resolve discrepancies, and support case resolution.
- Manage return-to-work planning, including medical releases, work restrictions, modified-duty considerations, accommodation needs, and alternative placement considerations.
- Maintain knowledge of leave and disability accommodation requirements and identify compliance concerns.
- Partner with Employee Relations, HR leadership, Benefits, Payroll, or Legal on protected leave and accommodation matters.
- Ensure leave status, return dates, timekeeping, pay-related changes, benefits, and employee records are processed accurately and timely.
- Maintain complete, accurate, and confidential case records, correspondence, medical documentation, approvals, restrictions, timelines, and decisions.
- Conduct regular reviews of leave, accommodation, intermittent leave, reduced schedule, and return-to-work activity.
- Partner with operational leaders and HR teams to assess staffing impacts, temporary coverage needs, employee status changes, and workforce considerations.
- Assist with leave and accommodation procedures, resources, training materials, and process improvements.
- Support HR projects, compliance activities, and other assigned duties while safeguarding confidential information.
Requirements
What you’ll need- Associate’s degree in Human Resources, Business Administration, or a related field preferred.
- Two or more years of Human Resources experience preferred, including direct exposure to leave administration, disability accommodations, benefits, employee relations, or a related specialty.
- Working knowledge of FMLA, ADA, USERRA, state and local leave requirements, paid leave programs, and the interactive accommodation process.
- Excellent verbal and written communication skills, including the ability to explain complex or sensitive information clearly and professionally to employees and leaders at all levels.
- Strong organizational and time-management skills with the ability to manage a high-volume caseload, prioritize competing deadlines, and provide timely follow-up.
- Sound judgment, critical-thinking skills, and the ability to evaluate documentation, identify risk, navigate complex situations, and escalate appropriately.
- Ability to handle medical information and other sensitive employee records with discretion and in accordance with confidentiality requirements.
- High level of accuracy in documentation, deadline tracking, data entry, audits, and recordkeeping.
- Proficiency in Microsoft Office Suite and experience using HRIS, case-management, ticketing, or leave-administration systems.
- Ability to remain professional and empathetic during difficult conversations and adapt to changing priorities in a fast-paced environment.
- This is a safety-sensitive position and may be subject to additional compliance requirements.