Customer Solutions Manager

Assignar

. Own each customer from sales kickoff onward .

Posted 10/9/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementations from kickoff to go-live, with a strong focus on payroll and finance workflows. Capable of building trusted relationships, troubleshooting issues, and driving ongoing improvements post-implementation.

Highest-signal resume keywords

Customer Relationship ManagementProject ManagementPayroll Workflow ExpertiseAI Tool UtilizationB2B Software Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ExperiencePayroll ConfigurationData SetupWorkflow ManagementTroubleshootingOnboardingTraining Material DevelopmentPerformance MeasurementRisk ManagementCustomer Configuration

Soft Skills

Relationship BuildingProblem-SolvingCommunicationAdaptabilityTeam Training

Tools & Technologies

AI ToolsSalesforceAsanaAssignarLinearJustCall

Industry Keywords

B2B SoftwarePayrollERPFinanceConstruction SoftwareCost CodesJob CostingEnterprise Agreements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own each customer from sales kickoff onward
Lead implementation from kickoff to go-live
Own the project plan, main build using AI tools, data setup, onboarding and testing
Agree with customers on 12-month objectives and measure progress against them
Get the customer's first workflow live, usually payroll
Build training materials and conduct scoped on-site training days
Train new customer team members as they are hired
Build and maintain customer configuration, workflows, forms and user setup
Troubleshoot, reconfigure, rebuild forms and retrain users
Drive ongoing improvement after go-live
Run quarterly success reviews focused on business outcomes
Monitor account health signals such as low usage, departing champions and unresolved issues
Raise risks before they become churn concerns
Own the whole customer relationship from before signature through every renewal

Requirements

What you’ll need

Experienced in implementations, taking B2B software customers from kickoff to live
Ideally experienced in payroll, ERP, finance or construction software
Comfortable with payroll and finance workflows, including enterprise agreements, pay rates, cost codes and job costing
Hands-on with technology and able to configure platforms independently
Strong project management skills for multi-month rollouts
Able to build trusted customer relationships and raise problems early
Uses AI tools to build and work faster and checks the output
Comfortable with regular day trips to customer sites
Familiarity with Assignar, Asana, Salesforce, Linear, JustCall and AI tools
Must be available for regular travel to customer sites, mostly on the east coast of Australia

Benefits

Comp & perks

Regular travel to customer sites, mostly east coast day trips
Clear pathway into Senior CSM, Solutions Engineering or Sales
Deep finance expertise working alongside Solutions Engineers
Small, AI-first team with visible work and ideas acted upon
Equal consideration regardless of race, colour, religion, gender identity, national origin or other legally protected characteristic
Adjustments to the hiring process available on request